Senior User Researcher — Remote, Lead & Mentor

NEC Corporation; United Kingdom; Hybrid; GBP 46,000 - 65,000; Full time

Benefits offered by this job

Private Medical Cover

25 days paid holiday

Life assurance

Group Pension Plan

LinkedIn Learning

Give back days

Away-days

Job summary

NEC Software Solutions seeks a skilled User Research Practitioner in the UK, remote or hybrid. You will plan, facilitate and lead user research with multidisciplinary teams to deliver inclusive and effective outcomes.

You’ll champion UCD values, drive research plans across projects, manage stakeholder expectations and contribute to proposals and pitches. Strong collaboration across design and development is expected.

Qualifications

• Leading and advocating for user research activities within multidisciplinary teams.
• Conducting ethical, trauma-informed research and identifying accessibility needs.
• Planning and conducting research across agile phases to deliver insights.
• Facilitation of interviews, usability tests, co-design sessions and synthesis.
• Producing actionable recommendations and collaborating with design teams.
• Interest in Service Design and broader UCD/tech practices.

Responsibilities

• Lead planning and delivery of research activities with multidisciplinary teams and clients.
• Support or deliver other UCD practices and collaborate with Business Analysis and Technical Architecture.
• Inspire and line-manage the user research team and support professional development.
• Define how disciplines work together and advance inclusive design at NEC Digital Studio.
• Support new business by spotting opportunities and assisting proposals and pitches.

Skills

Multidisciplinary teams

Inclusive research

Facilitation

Qualitative analysis

Stakeholder management

Autonomy

Proactive

Job description

NEC Software Solutions seeks a skilled User Research Practitioner in the UK, remote or hybrid. You will plan, facilitate and lead user research with multidisciplinary teams to deliver inclusive and effective outcomes.

You’ll champion UCD values, drive research plans across projects, manage stakeholder expectations and contribute to proposals and pitches. Strong collaboration across design and development is expected.