Senior User Researcher

Remote Genie; United Kingdom; Hybrid; GBP 46,000 - 65,000; Full time

Benefits offered by this job

Private medical cover

Pension plan

25 days holiday

Life insurance

Learning benefits

Volunteer days

Away days

Job summary

NEC Software Solutions seeks a skilled user researcher to plan, facilitate and lead research across diverse projects. You’ll work with multidisciplinary teams and clients to deliver inclusive, accessible and effective outcomes while championing our UCD approach.

You’ll also guide and line-manage researchers, help define how design disciplines integrate, and contribute to proposals to win new work in the public and private sectors.

Qualifications

• Experience leading user research on complex projects.
• Ability to plan, facilitate, and deliver research activities with cross‑functional teams.
• Comfort working autonomously and managing project timelines.

Responsibilities

• Lead planning and delivery of research activities with multidisciplinary teams and clients.
• Champion UCD approaches and expand beyond user research to related practices.
• Support or direct other team members and manage projects and appraisals.
• Define how disciplines work together and improve design delivery.
• Support new business through proposals and pitches.

Skills

Multidisciplinary teamwork

User research

Facilitation

Stakeholder management

Autonomous working

Job description

Company Description

Location:UK - Remote or Hybrid, Subject to Location

Salary: £46-65,000subject to location and experience

Security clearance: Security clearance will be required

Job Description

What we’re looking for

We’re looking for askilled practitioner with significant experience in delivering user research projects. The focus of your role will be to plan, facilitate and lead user research activities on a variety of projects. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important.

We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, and to value each other.

We work with a broad range of clients, some of whom are completely new to user-centred design (UCD). This means you’ll also play a key role in championing our UCD approach.

The role may also involve:

• Leading and directing projects – You’lllead the planning and delivery of research activitieswith multidisciplinary teams and clients in the pursuit of inclusive, accessible and effective research outcomes.
• Supporting or delivering other practices - We’re looking for someone who’s keen to get involved with activities beyond user research - mainly other UCD practices, but also working closely with roles such as Business Analyses and Technical Architecture.

Team support and management – You’ll help to support the user research team by inspiring and line managing team members, including overseeing appraisals and professional development.

• Defining and refining practice – You’ll help to define the way our disciplines work together, and progress the way NEC Digital Studio delivers inclusive, accessible, and effective design.
• Supporting new business – You’ll help NEC Digital Studio identify and win projects by spotting opportunities with clients and helping with proposals and pitches.

How we work:

We work with central and local government, the NHS, voluntary, not-for-profit, and private sector organisations.

We work hand-in-hand with our clients and sometimes we’re embedded in their teams for projects. Beyond individual projects, NEC Digital Studio’s User Researchers support each other at weekly meet‑ups where we share our work, discuss its wider implications, and learn about methods.

You’ll also broaden your skills by working closely with members of our Digital teams, including service and interaction designers, and developers.

All of our user researchers are supported by more senior members of the user research team. They look after your wellbeing, help you set goals and objectives and provide feedback to help you grow.

Qualifications

We’dlike to hear from you if you have skills or experience inthese areas:

• Multidisciplinary teams – Leadingand advocating for, the user research activities on a project. Working with the wider team (including Service Design and Digital roles) to deliver insightful project outcomes
• Inclusive research – Conducting user research in ethical and trauma-informed ways that ensures the safety of everyone involved. This includes activelyidentifyingaccessibility needs of users and being confident inmaking adjustmentsfor these.
• User Research to GDS standards – planning and conducting research activities across the different agile phases of a project.
• Facilitation – skilled in a variety of sessions, from user interviews and usability testing to co-design, co-analysis and co-synthesis sessions; guiding other stakeholders through these, clearly explaining the processes to enable them to engage fully and contribute.
• Qualitative analysis and synthesis – working with findings from user research to produce representative user journeys, userstoriesand user needs.
• Recommendationand implementation – Work collaboratively with the wider design team,expertsand clients to produce clear insights that will enable project teams to make informed design decisions.
• Service Design – you have an interest in the discipline or experience in service design thinking and outcomes
• Product and UX Design – you have worked with a range of digital design disciplines
• Written communication – write and share findings in an engaging and meaningful way to colleagues and stakeholders.
• Proactive and autonomous –you can lead the conversation, and look for ways toparticipateand add value
• Stakeholder management – you know how to negotiate and guide clients and stakeholders towards positive outcomes that deliver outcomes within budget.
• Managing complexity and ambiguity –UCD projects are complex and messy!You’reup for leaping into the unknown, supporting our team members and clients to navigate the uncertainty that comes withUCDprojects

Additionalexperience:

• Justice experience: You have prior experience working in the justice domain
• T‑shaped practitioner: Whilst we have specific practices for UCD at NEC, we are ideally looking for candidates who can apply themselves (with guidance) to other UCD and technology practices

Additional Information

We pride ourselves in offering an excellent benefits package, including an aboveaverage pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with theoptionto add family members at anadditionalcost)
• 25 days paid holiday with theoptionto buy/sell (FTE)
• 4 x basic salarylife assurance coverfunded by NEC (with theoptionto increase cover at anadditionalcost)
• A Group Pension Plan with fantastic employer contributionsup to a maximum of 8.5%
• Aselectionof flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15,000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
• Give back days
• Annual team and company away‑days

Other information:

• Candidates must be able todemonstratea pre-existing right to work and travel within the UK. Documentary evidence will berequired.
• All offers are subject to satisfactory vetting,referencesand occupational health checks.
• Depending on the nature of the role a DisclosureBarring Service (DBS) check may also berequired.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.If yourequireany reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

We’re NECSWS. While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities, charities and more. We help them pay financial support faster, improve diagnosis and treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

At NEC Digital Studio, we believe in design practices that make the world more human.

NEC Digital Studio was created to put people at the centre of services, positively changing how they experiencethe world. Everything we design, build and maintain ismade for life.

Our mission is to empowerorganisations to be more effective, inclusive andsustainable, through tools, systems and experiencesthat are intelligent, integrated and intuitive for all.

As a people-first digital studio,we aredesigning anddeveloping evidence-led solutions at scale totransform the services used by everyone, every day. Wespecialisein working withseldom heardvoicesanddiverseuser groups. Wepracticeparticipatoryco-designandethical research.Our teams are experts inaccessibility and digitalinclusion

We’d love your help. And we’ll support you all the way.Discover more atNEC Digital Studio | Made for Life (necsws.com)