Senior User Researcher — Remote, Lead & Impact

Abundant Code; United Kingdom; Híbrido; GBP 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Medical Cover

25 days holiday

Life assurance 4x basic salary

Group Pension up to 8.5%

LinkedIn Learning access

Give back days

Annual away-days

Descripción de la vacante

NEC Software Solutions UK is seeking a Senior User Researcher to plan, facilitate, and lead user research across a range of projects. You’ll work with multidisciplinary teams to deliver inclusive, accessible research outcomes and champion our UCD approach.

You’ll need strong autonomy, stakeholder management, and a passion for people-centered design. You’ll contribute to defining research practices, support business development, and mentor junior researchers within NEC Digital Studio.

Formación

• Multidisciplinary teams – Leading and advocating for user research on a project, collaborating with Service Design and Digital roles to deliver insightful outcomes.
• Inclusive research – Conducting ethical, trauma-informed user research, identifying accessibility needs and making adjustments as needed.
• User Research to GDS standards – Planning and conducting research across agile phases of a project.
• Facilitation – Leading sessions from interviews and usability testing to co-design and co-analysis, guiding stakeholders.
• Qualitative analysis and synthesis – Producing representative journeys and user needs from findings.
• Recommendation and implementation – Collaborating with the wider design team and clients to translate insights into design decisions.
• Service Design – Interesse in service design thinking and outcomes.
• Product and UX Design – Experience with a range of digital design disciplines.
• Written communication – Sharing findings clearly to colleagues and stakeholders.
• Proactive and autonomous – Able to lead conversations and add value.
• Stakeholder management – Negotiating and guiding clients toward positive outcomes.
• Managing complexity and ambiguity – Navigating complex UCD projects for teams and clients.

Responsabilidades

• Lead and direct user research projects with multidisciplinary teams and clients to deliver inclusive, accessible outcomes.
• Support or deliver other UCD practices and collaborate with Business Analysts and Technical Architects.
• Support the user research team through coaching and line management, appraisals and development.
• Define and refine how NEC Digital Studio disciplines work together and how research informs design decisions.
• Support new business by spotting opportunities and assisting with proposals and pitches.

Conocimientos

Multidisciplinary teams

Inclusive research

GDS standards

Facilitation

Qualitative analysis

Recommendation and implementation

Service Design

Product and UX Design

Written communication

Proactive and autonomous

Stakeholder management

Managing complexity

Descripción del empleo

NEC Software Solutions UK is seeking a Senior User Researcher to plan, facilitate, and lead user research across a range of projects. You’ll work with multidisciplinary teams to deliver inclusive, accessible research outcomes and champion our UCD approach.

You’ll need strong autonomy, stakeholder management, and a passion for people-centered design. You’ll contribute to defining research practices, support business development, and mentor junior researchers within NEC Digital Studio.