Senior Unified Communications & AV Engineer

Michael Page Technology; Sheffield; Híbrido; GBP 83.000 - 101.000; Jornada completa

Descripción de la vacante

Michael Page Technology is recruiting an experienced Senior Unified Communications & AV Engineer to provide expert technical support in a large-scale enterprise environment, with hybrid work from a Sheffield region HQ and occasional on-site attendance.

You will own complex incidents, deliver video conferencing support across Teams and Zoom, and collaborate with engineering and product teams to keep meeting room and collaboration services fully operational.

Formación

• Minimum 3 years of experience supporting enterprise video conferencing and AV technologies.
• Proficient with Microsoft Teams, Zoom and other collaboration platforms.
• Experience supporting Teams Rooms environments.
• Strong Windows, Android and iOS device support administration and troubleshooting.
• Solid understanding of networking fundamentals and enterprise infrastructure.
• Experience with Office 365, Azure AD/Entra ID and Single Sign-On.
• Proven ability to resolve complex technical incidents and escalations.
• Strong customer-facing and stakeholder management skills.
• Excellent written and verbal communication abilities.

Responsabilidades

• Own complex technical incidents through to resolution.
• Provide expert support for video conferencing and collaboration technologies.
• Manage customer communications, expectations and escalations.
• Troubleshoot issues across meeting room, AV and unified communications environments.
• Support software releases, upgrades and readiness activities.
• Partner with engineering and product teams to resolve technical challenges.
• Deliver proactive service reviews and technical recommendations.
• Produce clear documentation, incident reports and service updates.
• Work closely with enterprise stakeholders to maintain service excellence.

Conocimientos

Video conferencing

Microsoft Teams

Zoom

Teams Rooms

Windows admin

Mobile device support

Networking basics

Office 365

Azure AD

SSO

Stakeholder management

Incident resolution

Documentation

Descripción del empleo

• Our client, a global technology organisation, is seeking an experienced Senior Unified Communications & AV Engineer to provide technical support within an enterprise environment.
• You’ll work closely with internal technical teams, and take ownership of complex issues across a large-scale collaboration technology estate, ensuring meeting room and video conferencing services remain fully operational.

Client Details

• Michael Page are proud to partner exclusively with an international technology leader at the forefront of workplace collaboration and innovation.
• They support a portfolio of large-scale enterprise customers across highly complex and mission-critical environments.
• A brand that is known for delivering premium customer experiences through industry-leading communication and collaboration technologies.
• They are now recruiting for an experienced interim Senior Unified Communications & AV Engineer on a 12 month contract basis, offering the opportunity to work on high-profile engagements alongside experienced technical specialists and enterprise stakeholders.
• With a HQ in the Sheffield region, we're looking for candidates based locally, who are flexible to work in a hybrid capacity, and attend site where required.

Description

As the Senior Unified Communications & AV Engineer you will have a variety of technical responsibilities, including:

• Taking ownership of complex technical incidents through to resolution.
• Providing expert support for video conferencing and collaboration technologies.
• Managing customer communications, expectations and escalations.
• Troubleshooting issues across meeting room, AV and unified communications environments.
• Supporting software releases, upgrades and readiness activities.
• Partnering with engineering and product teams to resolve technical challenges.
• Delivering proactive service reviews and technical recommendations.
• Producing clear documentation, incident reports and service updates.
• Working closely with enterprise stakeholders to maintain service excellence.

Profile

• A minimum of 3 years of strong experience supporting enterprise video conferencing and AV technologies.
• Excellent knowledge of Microsoft Teams, Zoom and other collaboration platforms.
• Experience supporting Microsoft Teams Rooms environments.
• Strong Windows, Android and iOS device support administration and troubleshooting skills.
• Solid understanding of networking fundamentals and enterprise infrastructure.
• Experience supporting Office 365, Azure AD/Entra ID and Single Sign-On technologies.
• Proven experience resolving complex technical incidents and escalations.
• Strong customer-facing and stakeholder management skills.
• Excellent written and verbal communication abilities.

Job Offer

• Daily rate of £450 to £550, dependent on level of experience.
• Inside IR35.
• 12 months, with further extension likely.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.