AV Service Engineer

Alecto Recruitment Limited; Greater London; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Benefits

Career development

Job summary

Alecto Recruitment Limited is seeking an AV Field Service Engineer to join our service and support team in London and the Southeast. You will diagnose, troubleshoot and resolve faults across a range of professional AV technologies on customer sites.

You’ll work in meeting rooms, boardrooms and collaboration spaces, supporting high-profile clients and ensuring AV systems stay operational. A varied role with customer interaction and exposure to industry-leading technologies.

Qualifications

• Experience in supporting or maintaining professional AV systems.
• Strong fault-finding and troubleshooting capabilities.
• Good understanding of AV signal flow, audio systems and networking fundamentals.
• Experience supporting video conferencing and collaboration technologies.
• Ability to read technical drawings and system documentation.
• Strong communication and customer-facing skills.

Responsibilities

• Diagnose and resolve faults across integrated AV systems.
• Provide break-fix support for audio, video, control and collaboration technologies.
• Repair, replace and reconfigure AV equipment as required.
• Support Microsoft Teams Rooms, Zoom Rooms and other UC platforms.
• Undertake preventative maintenance, system testing and health checks.
• Accurately document service visits, findings and resolutions.
• Liaise with internal technical teams and manufacturers to resolve complex issues.
• Always deliver a professional and customer-focused service.

Skills

Fault finding

Troubleshooting

On-site support

Customer-facing

Networking fundamentals

Reading technical drawings

Full UK Driving Licence

ECS Card

Tools

Microsoft Teams Rooms

Zoom Rooms

Crestron

Poly

Yealink

Shure

Q-SYS

Cisco

Extron

Audio DSP systems

AV Control Systems

Video Conferencing Platforms

Job description

AV Field Service Engineer

London | Up to £45,000 + Benefits + Career Development

Are you an experienced AV Engineer who enjoys fault-finding, problem-solving and getting systems back online quickly?

We're working with a growing technology business that delivers cutting-edge digital and audiovisual experiences across corporate workplaces, retail environments and visitor attractions. Due to continued expansion, they're looking for an AV Field Service Engineer to join their service and support team, providing reactive maintenance and technical support across London and the Southeast.

The Role

As an AV Field Service Engineer, you'll be responsible for attending customer sites to diagnose, troubleshoot and resolve faults across a wide range of professional AV technologies.

You'll work within modern meeting rooms, boardrooms and collaboration spaces, supporting high-profile clients and ensuring their AV systems remain operational and performing at their best.

This is an excellent opportunity for an engineer who enjoys a varied role, customer interaction and exposure to some of the industry's leading technologies.

Key Responsibilities

• Diagnose and resolve faults across integrated AV systems.
• Provide break-fix support for audio, video, control and collaboration technologies.
• Repair, replace and reconfigure AV equipment as required.
• Support Microsoft Teams Rooms, Zoom Rooms and other UC platforms.
• Undertake preventative maintenance, system testing and health checks.
• Accurately document service visits, findings and resolutions.
• Liaise with internal technical teams and manufacturers to resolve complex issues.
• Always deliver a professional and customer-focused service.

Technologies You'll Work With

• Microsoft Teams Rooms
• Zoom Rooms
• Crestron
• Poly
• Yealink
• Shure
• Q-SYS
• Cisco
• Extron
• Audio DSP systems
• AV Control Systems
• Video Conferencing Platforms

What We're Looking For

• Previous experience supporting or maintaining professional AV systems.
• Strong fault-finding and troubleshooting capabilities.
• Good understanding of AV signal flow, audio systems and networking fundamentals.
• Experience supporting video conferencing and collaboration technologies.
• Ability to read technical drawings and system documentation.
• Strong communication and customer-facing skills.
• Self-motivated and capable of working independently on site.
• Full UK Driving Licence.
• ECS Card.

Highly Desirable

• AVIXA CTS or CTS-I certification.
• Manufacturer accreditations.
• IPAF and/or PASMA certification.
• Experience troubleshooting LCD or LED display technologies.

What's On Offer?

• Salary up to £45,000
• Work with industry-leading AV technologies
• Training and manufacturer certifications
• Career progression within a growing organisation
• Varied field-based role supporting premium client environments
• Company culture focused on innovation, collaboration and technical excellence

INDLS

(url removed)

(phone number removed)

Location: London & Southeast

Salary: Up to £45,000 per annum

Type: Full Time | Permanent

Suitable for candidates with experience in Professional AV, Unified Communications, Meeting Room Technology, Video Conferencing and Smart Building environments