Senior Video Conferencing & UC Engineer – Hybrid

Michael Page Technology; Sheffield; Hybrid; GBP 83,000 - 101,000; Full time

Job summary

Michael Page Technology is recruiting an experienced Senior Unified Communications & AV Engineer to provide expert technical support in a large-scale enterprise environment, with hybrid work from a Sheffield region HQ and occasional on-site attendance.

You will own complex incidents, deliver video conferencing support across Teams and Zoom, and collaborate with engineering and product teams to keep meeting room and collaboration services fully operational.

Qualifications

• Minimum 3 years of experience supporting enterprise video conferencing and AV technologies.
• Proficient with Microsoft Teams, Zoom and other collaboration platforms.
• Experience supporting Teams Rooms environments.
• Strong Windows, Android and iOS device support administration and troubleshooting.
• Solid understanding of networking fundamentals and enterprise infrastructure.
• Experience with Office 365, Azure AD/Entra ID and Single Sign-On.
• Proven ability to resolve complex technical incidents and escalations.
• Strong customer-facing and stakeholder management skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Own complex technical incidents through to resolution.
• Provide expert support for video conferencing and collaboration technologies.
• Manage customer communications, expectations and escalations.
• Troubleshoot issues across meeting room, AV and unified communications environments.
• Support software releases, upgrades and readiness activities.
• Partner with engineering and product teams to resolve technical challenges.
• Deliver proactive service reviews and technical recommendations.
• Produce clear documentation, incident reports and service updates.
• Work closely with enterprise stakeholders to maintain service excellence.

Skills

Video conferencing

Microsoft Teams

Zoom

Teams Rooms

Windows admin

Mobile device support

Networking basics

Office 365

Azure AD

SSO

Stakeholder management

Incident resolution

Documentation

Job description

Michael Page Technology is recruiting an experienced Senior Unified Communications & AV Engineer to provide expert technical support in a large-scale enterprise environment, with hybrid work from a Sheffield region HQ and occasional on-site attendance.

You will own complex incidents, deliver video conferencing support across Teams and Zoom, and collaborate with engineering and product teams to keep meeting room and collaboration services fully operational.