AV Service Engineer

Alecto Recruitment Limited; City Of London; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Benefits

Career development

Job summary

Alecto Recruitment Limited is recruiting an AV Field Service Engineer for London and the Southeast. The role focuses on diagnosing faults across professional AV systems, with on-site support in meeting rooms, boardrooms and collaboration spaces, ensuring systems stay operational and perform at their best.

The ideal candidate will have strong fault-finding skills, hands-on experience with AV equipment, and the ability to read technical drawings.

Qualifications

• Previous experience supporting or maintaining professional AV systems.
• Strong fault-finding and troubleshooting capabilities.
• Good understanding of AV signal flow, audio systems and networking fundamentals.
• Experience supporting video conferencing and collaboration technologies.
• Ability to read technical drawings and system documentation.
• Strong communication and customer-facing skills.
• Full UK Driving Licence and ECS Card.

Responsibilities

• Diagnose and resolve faults across integrated AV systems.
• Provide break-fix support for audio, video, control and collaboration technologies.
• Repair, replace and reconfigure AV equipment as required.
• Support Microsoft Teams Rooms, Zoom Rooms and other UC platforms.
• Undertake preventative maintenance, system testing and health checks.
• Accurately document service visits, findings and resolutions.
• Liaise with internal technical teams and manufacturers to resolve complex issues.

Skills

Fault-finding

AV systems

Reading drawings

Networking fundamentals

Video conferencing

Customer-facing

Driving licence

ECS Card

Tools

Crestron

Poly

Yealink

Q-SYS

Cisco

Extron

Job description

AV Field Service Engineer

London | Up to £45,000 + Benefits + Career Development

Are you an experienced AV Engineer who enjoys fault-finding, problem-solving and getting systems back online quickly?

We're working with a growing technology business that delivers cutting-edge digital and audiovisual experiences across corporate workplaces, retail environments and visitor attractions. Due to continued expansion, they're looking for an AV Field Service Engineer to join their service and support team, providing reactive maintenance and technical support across London and the Southeast. Based on the information in

The Role

As an AV Field Service Engineer, you'll be responsible for attending customer sites to diagnose, troubleshoot and resolve faults across a wide range of professional AV technologies.

You’ll work within modern meeting rooms, boardrooms and collaboration spaces, supporting high-profile clients and ensuring their AV systems remain operational and performing at their best.

This is an excellent opportunity for an engineer who enjoys a varied role, customer interaction and exposure to some of the industry's leading technologies.

Key Responsibilities

• Diagnose and resolve faults across integrated AV systems.
• Provide break-fix support for audio, video, control and collaboration technologies.
• Repair, replace and reconfigure AV equipment as required.
• Support Microsoft Teams Rooms, Zoom Rooms and other UC platforms.
• Undertake preventative maintenance, system testing and health checks.
• Accurately document service visits, findings and resolutions.
• Liaise with internal technical teams and manufacturers to resolve complex issues.
• Always deliver a professional and customer-focused service.

Technologies You’ll Work With

• Microsoft Teams Rooms
• Zoom Rooms
• Crestron
• Poly
• Yealink
• Shure
• Q-SYS
• Cisco
• Extron
• Audio DSP systems
• AV Control Systems
• Video Conferencing Platforms

What We're Looking For

• Previous experience supporting or maintaining professional AV systems.
• Strong fault-finding and troubleshooting capabilities.
• Good understanding of AV signal flow, audio systems and networking fundamentals.
• Experience supporting video conferencing and collaboration technologies.
• Ability to read technical drawings and system documentation.
• Strong communication and customer-facing skills.
• Self‑motivated and capable of working independently on site.
• Full UK Driving Licence.
• ECS Card.

Highly Desirable

• AVIXA CTS or CTS‑I certification.
• Manufacturer accreditations.
• IPAF and/or PASMA certification.
• Experience troubleshooting LCD or LED display technologies.

What's On Offer?

• Salary up to £45,000
• Work with industry‑leading AV technologies
• Training and manufacturer certifications
• Career progression within a growing organisation
• Varied field‑based role supporting premium client environments
• Company culture focused on innovation, collaboration and technical excellence

Location: London & Southeast

Salary: Up to £45,000 per annum

Type: Full Time | Permanent

Suitable for candidates with experience in Professional AV, Unified Communications, Meeting Room Technology, Video Conferencing and Smart Building environments