Senior Unified Communications & AV Engineer - Hybrid

Michael Page; Sheffield; Hybride; GBP 83 000 - 101 000; Plein temps

Résumé du poste

Michael Page, a global technology-led recruitment partner, seeks an experienced Senior Unified Communications & AV Engineer for a 12-month contract. You will own complex incidents, provide expert support for video conferencing, and manage communications across a large collaboration environment with enterprise stakeholders.

The role is hybrid, based near Sheffield with occasional on-site work as required. Strong UC, Teams/Zoom expertise and solid networking skills are essential.

Qualifications

• 3+ years of experience supporting enterprise video conferencing and AV technologies.
• Excellent knowledge of Microsoft Teams, Zoom and other collaboration platforms.
• Experience supporting Microsoft Teams Rooms environments.
• Strong Windows, Android and iOS device support administration and troubleshooting skills.
• Solid understanding of networking fundamentals and enterprise infrastructure.

Responsabilités

• Take ownership of complex technical incidents through to resolution.
• Provide expert support for video conferencing and collaboration technologies.
• Manage customer communications, expectations and escalations.
• Troubleshoot issues across meeting room, AV and unified communications environments.
• Support software releases, upgrades and readiness activities.
• Partner with engineering and product teams to resolve technical challenges.
• Deliver proactive service reviews and technical recommendations.
• Produce clear documentation, incident reports and service updates.
• Work closely with enterprise stakeholders to maintain service excellence.

Connaissances

Video conferencing

Unified communications

Stakeholder management

Incident management

Documentation

Outils

Microsoft Teams

Zoom

Teams Rooms

Office 365

Azure AD

Description du poste

Michael Page, a global technology-led recruitment partner, seeks an experienced Senior Unified Communications & AV Engineer for a 12-month contract. You will own complex incidents, provide expert support for video conferencing, and manage communications across a large collaboration environment with enterprise stakeholders.

The role is hybrid, based near Sheffield with occasional on-site work as required. Strong UC, Teams/Zoom expertise and solid networking skills are essential.