Audio Visual Support Specialist

DGH Recruitment Limited; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

London-based global law firm seeks an Audio Visual Support Specialist for an initial 6-month contract. The IT team delivers responsive support for employees and clients and maintains reliable systems.

The role focuses on meeting/conferencing technologies across rooms and PC setups, ensuring excellent user experience with Polycom, Teams, Zoom, and WebEx. IR35 applies; on-site in London.

Qualifications

• A minimum of 3 years IT experience in a professional services environment with meeting/conferencing tech.
• Knowledge of meeting room hardware and software and remote support basics.
• Familiarity with ITIL processes and ISMS/ISO27001 desirable.

Responsibilities

• Deliver excellent experience to users of AV and video conferencing technologies (room and PC-based).
• Provide training and knowledge sharing to global advocates for smooth operation of AV platforms.
• Perform preventative maintenance and create regular checklists for meeting/conference platforms.

Skills

IT support

AV systems

Video conferencing

MS Office

Remote access

ITIL knowledge

Tools

Polycom

Crestron

Teams

Skype for Business

Zoom

WebEx

Job description

***PLEASE NOTE THIS ROLE SITS WITHIN IR35***PLEASE NOTE THIS ROLE SITS WITHIN IR35***

A fantastic opportunity has arisen for a Audio Visual Support Specialist to join our London based global law firm on initial 6 month contract.

Summary

Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm’s employees and clients.

They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm.

The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies.

Key Responsibilities

• Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others)
• Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings
• Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms

Experience required

• A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc)
• Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues
• Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel
• Knowledge of Remote Access systems and focusing on supporting remotely
• Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable.

***PLEASE NOTE THIS ROLE SITS WITHIN IR35***PLEASE NOTE THIS ROLE SITS WITHIN IR35***