Growth Analytics & Enterprise Success Manager

Uber; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber is seeking a Customer Success Manager to bridge its digital platform with on-the-ground enterprise partners in London. You will drive value, own outcomes, and push for product improvements while navigating internal complexity and data-driven decision making.

The role emphasizes ownership, high-impact problem solving, and collaboration across operations, product, and legal teams to scale partnerships and ensure ROI.

Qualifications

• Proficiency in SQL to independently extract insights from large-scale datasets.
• 3+ years of client-facing experience in account management, customer success, or consulting.
• Proficiency in data analysis and using Excel to drive business judgment and decision-making.
• Experience managing stakeholders across diverse business functions and levels.
• Bachelor's degree or equivalent practical experience.
• Experience creating detailed execution plans for large-scale projects.

Responsibilities

• Build and grow long-term partnerships by deeply understanding enterprise customers and delivering tangible business value.
• Navigate internal complexity to advocate for product improvements and unblock bottlenecks for partners.
• Solve high-impact problems using data-driven insights and identify patterns affecting ROI and platform reliability.
• Adapt strategy based on market dynamics to ensure consistent ROI and platform reliability.
• Champion operational excellence by identifying and reducing operational debt while maintaining quality.
• Lead cross-functional collaborations with operations, product, and legal teams to deliver scalable solutions.

Skills

SQL

Client-facing

Excel

Stakeholder management

Execution planning

Bachelor's degree

Education

Bachelor's degree or equivalent experience

Tools

-

Job description

Uber is seeking a Customer Success Manager to bridge its digital platform with on-the-ground enterprise partners in London. You will drive value, own outcomes, and push for product improvements while navigating internal complexity and data-driven decision making.

The role emphasizes ownership, high-impact problem solving, and collaboration across operations, product, and legal teams to scale partnerships and ensure ROI.