French-Speaking Enterprise CSM: Retention & Growth

DoorDash, Inc.; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

DoorDash Technologies UK Ltd in London is seeking a Strategic Customer Success Manager to own a portfolio of high-value enterprise accounts, driving retention, expansion, and measurable value from our platform.

You will lead executive-level engagements, align product capabilities to client goals, and partner with Sales, Product, and Operations, while traveling up to a quarter of the time.

Qualifications

• Experience in Customer Success or Account Management with enterprise clients.
• Proven retention and expansion track record (NRR).
• Ability to build relationships with C-level stakeholders.
• Strong commercial acumen to identify revenue opportunities.
• Data-driven approach to inform decisions.
• Experience collaborating with Sales, Product and Engineering.
• Experience leading executive conversations and QBRs.
• Hospitality or operations exposure welcomed.

Responsibilities

• Own a portfolio of strategic enterprise accounts for retention and growth.
• Lead account strategy and identify expansion opportunities.
• Advise senior stakeholders and align platform to business goals.
• Demonstrate ROI using data and insights.
• Lead executive engagements (QBRs, on-sites, strategic reviews).
• Collaborate with Sales, Product, and Operations.
• Support onboarding and mentor peers in the team.

Skills

Strategic account mgmt

B2B SaaS

Executive stakeholder mgmt

French language

English language

Data-driven decisions

Cross-functional collaboration

Job description

DoorDash Technologies UK Ltd in London is seeking a Strategic Customer Success Manager to own a portfolio of high-value enterprise accounts, driving retention, expansion, and measurable value from our platform.

You will lead executive-level engagements, align product capabilities to client goals, and partner with Sales, Product, and Operations, while traveling up to a quarter of the time.