Enterprise Growth Analytics Lead

Uber Technologies Inc.; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits package

Job summary

Uber Technologies Inc. is seeking a Customer Success Manager to bridge our digital platform and enterprise storefronts, driving measurable business value for large partners.

You will own data-informed strategies, coordinate across operations, product, and legal teams, and relentlessly pursue ROI and delivery reliability at scale. The role demands ownership, resilience in ambiguity, and a track record of transforming complex datasets into actionable partnerships.

Qualifications

• Proficiency in SQL to independently extract insights from large-scale datasets.
• 3+ years of client-facing experience in account management, customer success, or consulting.
• Proficiency in data analysis and using Excel to drive business judgment and decision-making.
• Experience managing stakeholders across diverse business functions and levels.
• Bachelor's degree or equivalent practical experience.
• Experience creating detailed execution plans for large-scale projects.

Responsibilities

• Build and grow long-term partnerships by deeply understanding what matters most to our enterprise customers, moving beyond simple product support to deliver tangible business value.
• Navigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks for your partners.
• Solve messy, high-impact problems using data-driven insights to identify patterns that impact experience at scale.
• Adapt your strategy based on shifting market dynamics and imperfect information to ensure partners see consistent ROI and platform reliability.
• Champion operational excellence by identifying and reducing "operational debt" while maintaining a high quality bar for your portfolio.
• Lead cross-functional collaborations with operations, product, and legal teams to shape and deliver solutions that scale.

Skills

SQL

Client-facing experience

Data analysis with Excel

Stakeholder management

Education

Bachelor's degree or equivalent

Job description

Uber Technologies Inc. is seeking a Customer Success Manager to bridge our digital platform and enterprise storefronts, driving measurable business value for large partners.

You will own data-informed strategies, coordinate across operations, product, and legal teams, and relentlessly pursue ROI and delivery reliability at scale. The role demands ownership, resilience in ambiguity, and a track record of transforming complex datasets into actionable partnerships.