Senior Tenancy Management & Service Improvement Lead

Bristol City Council; Temple Cloud; Hybrid; GBP 60,000 - 76,000; Full time

Benefits offered by this job

Flexible working

Local Government Pension scheme

Generous annual leave

Job summary

Bristol City Council is seeking an experienced Tenancy Management Service Manager to lead tenancy services across the council housing stock and drive the Housing Management Improvement Programme.

You will line-manage managers and frontline Housing Officers, use performance data to improve resident experience, ensure compliance with Consumer Standards, and deliver service improvements that matter to residents and communities.

Responsibilities

• Lead and develop high-performing managers and teams.
• Deliver service improvements that improve resident experience and outcomes.
• Drive improvements in Tenant Satisfaction Measures (TSMs).
• Lead the delivery of our Housing Management improvement programme.
• Ensure tenancy management services meet the expectations of the Consumer Standards.
• Use performance data, customer insight and resident feedback to improve services.
• Promote a culture of accountability, learning and continuous improvement.
• Champion excellent customer service and resident engagement.

Skills

Leadership

Strategic planning

Housing management

Performance management

Stakeholder engagement

Job description

Bristol City Council is seeking an experienced Tenancy Management Service Manager to lead tenancy services across the council housing stock and drive the Housing Management Improvement Programme.

You will line-manage managers and frontline Housing Officers, use performance data to improve resident experience, ensure compliance with Consumer Standards, and deliver service improvements that matter to residents and communities.