Senior Tenancy Support & Prevention Lead

Wiltshire Career Site; England; Hybrid; GBP 36,000 - 38,000; Full time

Job summary

Wiltshire Council is seeking a Senior Tenancy Sustainment Officer to support individuals at risk of tenancy failure and homelessness. You will assist the Tenancy Sustainment team in delivering prevention strategies and provide guidance on welfare benefits, personal finances and rent arrears.

The role requires strong collaboration with multiple agencies, supervisory experience, and excellent customer care. Interviews include a short presentation in advance and follow-up questions.

Qualifications

• Advanced knowledge in welfare benefits
• Strong understanding of personal finances and rent arrears management
• Proven track record in multi-agency collaboration
• Supervisory experience and leadership skills
• Excellent customer care and communication skills

Responsibilities

• Support Tenancy Sustainment officers in preventing homelessness
• Provide guidance on welfare benefits and financial matters to complex customers
• Handle rent arrears and financial counseling as part of tenancy sustainment

Skills

Welfare benefits

Personal finance

Rent arrears

Multi-agency collaboration

Supervisory experience

Customer care

Job description

Wiltshire Council is seeking a Senior Tenancy Sustainment Officer to support individuals at risk of tenancy failure and homelessness. You will assist the Tenancy Sustainment team in delivering prevention strategies and provide guidance on welfare benefits, personal finances and rent arrears.

The role requires strong collaboration with multiple agencies, supervisory experience, and excellent customer care. Interviews include a short presentation in advance and follow-up questions.