Senior Tenancy Sustainment Officer

Wiltshire Council; England; Hybrid; GBP 36,000 - 38,000; Full time

Job summary

Wiltshire Council is seeking a Senior Tenancy Sustainment Officer to join the Property and Support Team. You will provide targeted support to customers facing housing difficulties and at risk of homelessness, working in a fast-paced, frontline environment.

The role requires advanced knowledge of welfare benefits, personal finances and rent arrears, plus a track record of multi‑agency collaboration and supervisory experience. The interview process includes a short presentation and questions.

Qualifications

• Advanced knowledge of welfare benefits and personal finances.
• Experience handling rent arrears and debt issues.
• Proven ability to work with multiple agencies.
• Supervisory experience and strong customer care skills.

Responsibilities

• Support customers at risk of tenancy failure.
• Assist Tenancy Sustainment officers in delivering services.
• Contribute to preventing homelessness.
• Provide excellent customer care and case work.
• Participate in interview presentation task.

Skills

Welfare benefits knowledge

Personal finances

Rent arrears management

Multi-agency collaboration

Supervisory experience

Customer care skills

Job description

Salary:£35,570 - £37,563 per annum

Hours per week:37 hours

Interview date:To be confirmed upon shortlisting

Are you ready to make a difference? We're seeking a dedicated individual to join our dynamic Property and Support Team. As a frontline service, we provide crucial support to individuals facing housing difficulties and at risk of homelessness, operating in a fast-paced environment that leads the way in delivering essential services across Wiltshire.

As a Senior Tenancy Sustainment Officer, you'll play a vital role within the service offering comprehensive support to complex customers at risk of tenancy failure. You will be supporting the Tenancy Sustainment officers in their vital role in supporting customers with the main aim of prevention of homelessness.

To excel in this role, you should have advanced knowledge in welfare benefits, personal finance, and rent arrears, a proven track record in multi-agency collaboration, supervisory experience, and excellent customer care skills.

If you're passionate about housing solutions, possess the necessary skills, and thrive in challenging yet rewarding environments, we invite you to join us.The interview process will involve the candidate delivering a short presentation on a subject they will be notified of prior to interview, alongside interview questions.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Sophie Noad, Tenancy Sustainment Team Manager, at [e-mail].

Application criteria

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Statement of commitment to equality and inclusion

Disability Confident Employer

Disability Confident Employer

Application process

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.