Housing Service Manager

Bristol City Council; West of England; Hybrid; GBP 57,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension scheme

Generous annual leave

Job summary

Bristol City Council is seeking a Tenancy Management Service Manager to provide strategic and operational leadership for tenancy services across its housing stock. The role leads managers and frontline staff, delivering a resident-focused service and guiding improvements within the Housing Management Improvement Programme.

You will drive performance and compliance with the Regulator of Social Housing Consumer Standards, using data and resident insight to shape service delivery and tenant

Responsibilities

• Lead and manage managers and frontline Housing Officers and Team Managers delivering tenancy services.
• Drive service improvements to enhance resident experience and outcomes.
• Improve Tenant Satisfaction Measures (TSMs) and align with Consumer Standards.
• Deliver the Housing Management improvement programme and ensure regulatory compliance.
• Utilise performance data and resident feedback to improve services.
• Promote accountability, learning and continuous improvement in tenancy management.
• Champion excellent customer service and resident engagement.

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference VAC009048 Date posted 04/11/2026 Application closing date 18/11/2026 Location 100 Temple Street Redcliffe Bristol BS1 6AN Salary BG15: £57,361 - £59,794 Package Blank Contractual hours 37 Basis Full time Job category/type Housing, Management, Operational Attachments Bristol City Council Application Guidance.pdf Person Specification.pdf Job Description.pdf

Full Time, Permanent Shape the future of tenancy management services in Bristol and make a lasting difference to residents and communities

This is an exciting opportunity to lead a key frontline housing service at a time of significant improvement and change within Bristol's Housing directorate.

At Bristol City Council, we're committed to delivering excellent landlord services and strengthening relationships with residents ensuring our services meet their expectations. As part of our Housing Management Improvement Programme, we're focused on improving resident satisfaction, delivering better outcomes and building services that residents can trust.

We're looking for an experienced and inspiring Tenancy Management Service Manager to lead our tenancy service and play a pivotal role in delivering our improvement plan. The successful candidate will help shape service delivery, improve performance against our Tenant Satisfaction Measures (TSMs) and support compliance with the Regulator of Social Housing's Consumer Standards.

This is a role with genuine influence, offering the opportunity to lead service improvement and help shape the future of Housing Management in Bristol.

About the role

As Tenancy Management Service Manager, you will provide strategic and operational leadership for tenancy management services across Bristol's council housing stock.

You will lead managers and frontline Housing Officers and Team Managers responsible for delivering high-quality housing management services, ensuring residents receive a consistent, responsive and resident-focused service throughout their tenancy journey.

Working closely with colleagues across Housing Management and Esates Services, you will drive delivery through a Tenancy Management Improvement Plan, strengthening service performance, resident engagement and accountability.

You will:

• Lead and develop high-performing managers and teams.
• Deliver service improvements that improve resident experience and outcomes.
• Drive improvements in Tenant Satisfaction Measures (TSMs).
• Lead the delivery of our Housing Management improvement programme.
• Ensure tenancy management services meet the expectations of the Consumer Standards.
• Use performance data, customer insight and resident feedback to improve services.
• Promote a culture of accountability, learning and continuous improvement.
• Champion excellent customer service and resident engagement.

The role is central to our ambition to deliver safe, well-managed homes and neighbourhoods, improve resident satisfaction and provide an excellent landlord service.

Bristol City Council are not offering sponsorship for this role. Please note that this role is subject to a Basic DBS Check

Why Bristol City Council?

Housing Management is on a journey of improvement, with a clear focus on delivering better services, improving resident satisfaction and strengthening compliance with the Regulator of Social Housing's requirements.

This role offers a unique opportunity to influence that journey, leading improvements that will directly affect residents' experience of their landlord and help shape the future of tenancy management services across Bristol.

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Interviews will be held in person from 26-27 November in Bristol.

For more information about the role please contact [e-mail]

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Thepersonal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.