Housing Service Manager

Bristol City Council; Temple Cloud; Hybrid; GBP 60,000 - 76,000; Full time

Benefits offered by this job

Flexible working

Local Government Pension scheme

Generous annual leave

Job summary

Bristol City Council is seeking an experienced Tenancy Management Service Manager to lead tenancy services across the council housing stock and drive the Housing Management Improvement Programme.

You will line-manage managers and frontline Housing Officers, use performance data to improve resident experience, ensure compliance with Consumer Standards, and deliver service improvements that matter to residents and communities.

Responsibilities

• Lead and develop high-performing managers and teams.
• Deliver service improvements that improve resident experience and outcomes.
• Drive improvements in Tenant Satisfaction Measures (TSMs).
• Lead the delivery of our Housing Management improvement programme.
• Ensure tenancy management services meet the expectations of the Consumer Standards.
• Use performance data, customer insight and resident feedback to improve services.
• Promote a culture of accountability, learning and continuous improvement.
• Champion excellent customer service and resident engagement.

Skills

Leadership

Strategic planning

Housing management

Performance management

Stakeholder engagement

Job description

Full Time, Permanent

Shape the future of tenancy management services in Bristol and make a lasting difference to residents and communities.

This is an exciting opportunity to lead a key frontline housing service at a time of significant improvement and change within Bristol's Housing directorate.

At Bristol City Council, we're committed to delivering excellent landlord services and strengthening relationships with residents ensuring our services meet their expectations. As part of our Housing Management Improvement Programme, we're focused on improving resident satisfaction, delivering better outcomes and building services that residents can trust.

We're looking for an experienced and inspiring Tenancy Management Service Manager to lead our tenancy service and play a pivotal role in delivering our improvement plan. The successful candidate will help shape service delivery, improve performance against our Tenant Satisfaction Measures (TSMs) and support compliance with the Regulator of Social Housing's Consumer Standards.

This is a role with genuine influence, offering the opportunity to lead service improvement and help shape the future of Housing Management in Bristol.

About The Role

As Tenancy Management Service Manager, you will provide strategic and operational leadership for tenancy management services across Bristol's council housing stock.

You will lead managers and frontline Housing Officers and Team Managers responsible for delivering high-quality housing management services, ensuring residents receive a consistent, responsive and resident-focused service throughout their tenancy journey.

Working closely with colleagues across Housing Management and Estates Services, you will drive delivery through a Tenancy Management Improvement Plan, strengthening service performance, resident engagement and accountability.

You Will:

• Lead and develop high-performing managers and teams.
• Deliver service improvements that improve resident experience and outcomes.
• Drive improvements in Tenant Satisfaction Measures (TSMs).
• Lead the delivery of our Housing Management improvement programme.
• Ensure tenancy management services meet the expectations of the Consumer Standards.
• Use performance data, customer insight and resident feedback to improve services.
• Promote a culture of accountability, learning and continuous improvement.
• Champion excellent customer service and resident engagement.

The role is central to our ambition to deliver safe, well-managed homes and neighbourhoods, improve resident satisfaction and provide an excellent landlord service.

Bristol City Council are not offering sponsorship for this role.

Please note that this role is subject to a Basic DBS Check

Why Bristol City Council?

Housing Management is on a journey of improvement, with a clear focus on delivering better services, improving resident satisfaction and strengthening compliance with the Regulator of Social Housing's requirements.

This role offers a unique opportunity to influence that journey, leading improvements that will directly affect residents' experience of their landlord and help shape the future of tenancy management services across Bristol.

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

We’re a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We’ll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Interviews will be held in person from 26-27 November in Bristol.

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.