Senior Telesales Executive

Freight Personnel; Leeds; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading delivery service company based in Leeds is seeking a Senior Telesales Executive. In this hybrid role, you will be responsible for achieving sales targets through phone and video calls with SME clients. The ideal candidate will have at least 2 years of experience in telesales, an understanding of the e-Commerce sector, and excellent communication skills. The position offers a salary of £30,000, plus circa £15,000 commission and additional benefits.

Benefits

Commission structure

Hybrid work model

Additional benefits

Qualifications

• 2 years of exceeding targets in a Telesales role.
• Excellent understanding of e-Commerce and the SME marketplace.
• Professional and IT literate.

Responsibilities

• Identify and develop a personal prospect pipeline.
• Meet all set KPI's and productivity targets.
• Manage and record sales activity through the CRM System.
• Onboard new clients in a timely manner.

Skills

Excellent verbal and written communication skills

Customer focused

Creative problem-solving skills

Organised and proactive

Ability to forge relationships

Tools

Microsoft Office

Job description

Senior Telesales Executive role available working for a large parcel home delivery business based in Leeds with 2 days in the office in Leeds and 3 days working from home

Your purpose :

Working in the Network Sales Telesales team, your primary responsibility will be to achieve your individual sales targets for volume and revenue through a mixture of phone and video calling with SME sized opportunities up to 75k shipments per year. You will be responsible for generating your own leads and developing a pipeline to convert into new clients within a defined area.

You will be accountable for

• Identifying and developing a personal prospect pipeline of sufficient quality and quantity to deliver against monthly, quarterly and annual volume and revenue targets as set by the business
• Meeting all set KPI's and achieving productivity targets
• Managing and recording sales activity and sales process through the CRM System
• Onboarding new clients in a timely manner to meet projected go-live dates.
• Ensuring all new clients have a full understanding of our clients Customer Service processes and have all the tools and contacts required to self-serve across all areas of the business
• Monitoring the performance of new clients to ensure they trade to profile across all products and services within 4 weeks of go-live.
• New clients are ready to handover over within 6 weeks of trading
• Resolving escalations and account queries
• Working with local operations team

To be successful in this role you will require the following

• 2 years of exceeding targets in a Telesales role
• An excellent understanding of e-Commerce and the SME marketplace
• Excellent verbal and written communication skills
• Professional and IT literature with a good knowledge of Microsoft Office
• Organised, proactive, energetic, hungry to succeed
• Creative problem-solving skills including negotiation and conflict resolution
• Able to forge relationships with the internal stakeholders
• Customer focused and has excellent communication skills
• Able to constructively challenge a diverse range of stakeholders

Salary £30,000 plus circa £15,000 commission and other excellent benefits