Senior Technology Support Analyst - London

London & Partners; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior Technology Support Analyst to provide exceptional technical support to its staff. This role is pivotal in maintaining the integrity of core systems while specializing in cloud systems, security, and automation. The ideal candidate will possess extensive first and second-line support experience, along with certifications in Microsoft Azure and Microsoft 365. With a proactive approach, you will engage with users and collaborate with third-party providers to ensure seamless service delivery. Join a dynamic team that values diversity and supports flexible working patterns, all while contributing to an innovative work environment.

Benefits

Hybrid Working

30 Days Holiday

Pension Contributions

Medical Cash Plan

Qualifications

• Extensive experience in first and second-line support is essential.
• Certifications in Microsoft Azure and Microsoft 365 are highly valued.

Responsibilities

• Provide technical support for 1st and 2nd line issues and requests.
• Manage user accounts and ensure system integrity and performance.

Skills

First and Second-Line Support

Microsoft Azure

Microsoft 365

Security Controls

Cloud Hosting

Networking

PowerShell Scripting

Troubleshooting

Communication Skills

Tools

Microsoft 365

Microsoft Azure

SharePoint

Adobe Suite

MS Intune

Power Apps

PostgreSQL

Linux (Red Hat/CentOS)

Job description

Senior Technology Support Analyst - London

Purpose of role: Reporting to the Head of IT, the Senior Technology Support Analyst will provide technical support to all staff at London & Partners, including international offices. This role involves business-as-usual laptop/user support for 1st and 2nd line issues and requests, specializing in cloud systems, security, automation, licensing, and virtual networks. A proactive approach to support and user engagement is essential.

Key Tasks:

1. Collaborate with third-party providers to ensure maintenance and uptime of core systems.
2. Maintain strong awareness of Cyber Security and ensure daily adherence to best practices.
3. Perform daily system monitoring, verify hardware and server resource integrity, review logs, and verify backup jobs.
4. Manage user accounts and recover from hardware/software failures.
5. Configure services and perform performance reporting for capacity planning.
6. Manage virtual machines and support Microsoft 365 and Azure resources.
7. Operate security control tools to ensure robust cyber security.
8. Support Windows 11, Windows 365, and Windows Server environments.
9. Provide guidance for DevOps administrative support.
10. Deliver IT support per SLAs, oversee installation of new virtual assets, and maintain asset records.
11. Establish relationships with key suppliers and assist with project planning and implementation.
12. Ensure software is up-to-date, support remote and overseas offices, and mentor work experience students or apprentices.
13. Review estate for improvements and collaborate on enhancements.

Required Skills and Experience:

• Extensive first and second-line support experience.
• Certifications/experience in Microsoft Azure, Microsoft 365, SharePoint, Adobe Suite, MS Entra, MS Intune, Security controls, Power Apps/Automation, Cloud hosting, Networks.
• Desirable: Mac OS X, Linux (Red Hat/CentOS), PostgreSQL, XDR, PowerShell scripting, Purview.

Competencies: Troubleshooting, communication skills across technical and non-technical audiences, customer service orientation, flexibility, and a can-do attitude.

Benefits: Hybrid working, 30 days holiday plus UK public holidays, pension contributions, Medical Cash Plan.

London & Partners values diversity and encourages applications from all backgrounds. Flexibility in working patterns is supported; please discuss at interview.