Infrastructure Support Analyst

PENTLAND CAPITAL LTD; Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a VIP IT Support Analyst to provide exceptional support to senior executives. This pivotal role ensures a seamless technology experience, enhancing productivity and decision-making for top leaders. You will deliver proactive support, manage high-stakes meetings, and collaborate with various teams to resolve issues. If you thrive in high-trust environments and possess strong technical skills, this opportunity offers a chance to make a significant impact in a dynamic setting.

Benefits

25 Days Holiday

Brand discounts

Generous parental leave

Private medical insurance

Gym and fitness discounts

Flexible working hours

Travel perks

Cycle to work schemes

Qualifications

• Strong technical expertise in supporting executives with precision.
• Ability to manage high-stakes meetings and troubleshoot effectively.

Responsibilities

• Provide high-quality technical support to executives and VIP users.
• Maintain and support executive hardware, software, and AV equipment.
• Collaborate with teams to resolve issues quickly.

Skills

Windows

macOS

iOS

Microsoft 365

device management tools (Autopilot, Intune)

troubleshooting skills across networks

AV systems (e.g., Yealink)

endpoint security platforms

excellent communication skills

customer-focused mindset

Job description

Join to apply for the Infrastructure Support Analyst role at PENTLAND CAPITAL LTD

Join to apply for the Infrastructure Support Analyst role at PENTLAND CAPITAL LTD

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from PENTLAND CAPITAL LTD

Do you have the technical expertise and professionalism to support senior executives and high-level stakeholders with precision, discretion, and care?

The Pentland Group is one of the UK’s largest private companies with a history dating back to the 1930’s. Founded by the current chairman’s parents, Pentland remains an entrepreneurially led, wholly owned family business which today has a community of over 1,300 team members worldwide. The Group has 3 divisions:

• Investments – Pentland Capital oversees the Groups global investment activities through private equity and fund management
• Brand Management – Pentland Brands is the owner and licensee of many iconic sports, footwear and fashion brands including Speedo, Berghaus, Canterbury of New Zealand and Endura
• Retail – Pentland Group is the majority owner of the FTSE100 listed retail group, JD Sports Fashion plc.

WHATS THE MISSION FOR THIS ROLE?

We're looking for a VIP IT Support Analyst to deliver exceptional, white-glove support to our most senior leaders. This role plays a critical part in ensuring our executives have a seamless, dependable, and tailored technology experience — in the office, at home, and on the move. Your work will directly support the productivity and decision-making of those at the very top of the organisation, making this a position of significant trust and influence.

WHAT DOES THIS ROLE DO?

As a VIP IT Support Analyst, you will:

• Provide proactive, high-quality technical support to executives and VIP users — both remotely and in person.
• Maintain and support executive hardware, software, mobile devices, and AV equipment.
• Manage and troubleshoot high-stakes meetings, presentations, and video conferences.
• Act as a trusted partner, understanding individual preferences and workflows to deliver a seamless tech experience.
• Collaborate with internal teams and external vendors to resolve issues quickly and effectively.
• Travel occasionally to support users at multiple sites or private residences.

WHAT DO I BRING TO THE ROLE?

As our VIP Support Analyst you will have:

• A strong knowledge of Windows, macOS, iOS, Microsoft 365, and device management tools (Autopilot, Intune).
• Solid troubleshooting skills across networks, AV systems (e.g., Yealink), and endpoint security platforms.
• Experience supporting senior stakeholders in high-trust environments.
• Excellent communication skills, professionalism, and discretion.
• A customer-focused, proactive mindset and ability to work independently.
• A valid driving licence and flexibility to travel as needed.

VIP IT Support Analyst | London/hybrid/ travel required | Permanent, full time

WHAT’S IN IT FOR ME?

• Salary + discretionary bonus
• 25 Days Holiday: Increases with length of service and the option to purchase additional days to suit your needs.
• Discounts: Brand discounts (including friends and family and JD Sports), Sample Sales, and other retail discounts and perks.
• Family-Friendly Benefits: Generous enhanced parental leave policies
• Health Perks: Choose from a variety of health-related perks including private medical insurance, critical illness cover, life assurance, gym and fitness discounts, dental insurance, eye care, and health screening to maintain your wellbeing.
• Travel Perks: Take advantage of our season ticket loan, cycle to work schemes, electric car schemes, and discounts on home charging units to support eco-friendly commuting.
• Flexible Working: We offer 1-2 days working from home a week and flexible working hours by allowing you to start your day earlier or later to help with commute costs or personal commitments.

This is not your typical IT support role. If you are someone who understands the importance of consistency, confidentiality, and is calm under pressure, if you know what service excellence looks like and want to have a meaningful impact, we warmly welcome your application.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

Referrals increase your chances of interviewing at PENTLAND CAPITAL LTD by 2x

Sign in to set job alerts for “Infrastructure Support Analyst” roles.

City Of London, England, United Kingdom £40,000.00-£45,000.00 5 days ago

London, England, United Kingdom 1 week ago

City Of London, England, United Kingdom £300.00-£400.00 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

City Of London, England, United Kingdom £50,000.00-£60,000.00 4 days ago

City Of London, England, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 6 days ago

Greater London, England, United Kingdom 1 week ago

Maidstone, England, United Kingdom 2 months ago

London, England, United Kingdom 2 weeks ago

Colchester, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.