Application Support Analyst

Consumer Additions and Consumer Exec; Greater London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

An established industry player seeks an Application Support Analyst to enhance their IT operations. This role is vital in providing 2nd and 3rd line support, ensuring business applications run smoothly, and facilitating communication between users and the development team. You will lead small projects, drive system improvements, and maintain strong relationships with software providers. With a hybrid work model, this position offers a perfect blend of collaboration and flexibility, making it an exciting opportunity for someone passionate about retail technology and operational excellence.

Qualifications

• Strong understanding of Retail & E-Commerce processes.
• Experience in identifying and addressing IT issues.
• Ability to lead smaller projects effectively.

Responsibilities

• Provide 2nd and 3rd line support to IT team and end users.
• Maintain relationships with third-party software providers.
• Drive continuous system improvements and minor developments.

Skills

Problem-solving skills

Analytical approach

Customer-focused mindset

Communication skills

Project leadership

Tools

SQL Server

SSIS Packages

Microsoft Dynamics AX

Infor M3

SSRS

Salesforce Commerce Cloud

VB / Programming

.NET

Job description

Consumer Additions and Consumer Exec provided pay range

This range is provided by Consumer Additions and Consumer Exec. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Consumer Additions and Consumer Exec

Associate Director @ Consumer Additions | Talent Acquisition, Fashion, Retail, Beauty & Lifestyle

Applications Support Analyst - London

I have exclusively partnered with a multi-product fashion brand, who are looking for an Application Support Analyst to join them on a permanent basis. My client's IT team provides system support for all departments, while desktop and server support are primarily managed by the Infrastructure & Service Desk Teams. The development function focuses on maintaining and enhancing business applications and processes across the organization.

The Development Operations team serves as the critical link between end users and the core development team, ensuring that business applications and systems remain efficient and fully support each department's operational needs.

Responsibilities:

1. Provide 2nd and 3rd line support to both the IT team and business end users.
2. Maintain strong relationships with third-party software providers to ensure quick resolution of application errors.
3. Work closely with the internal service desk to enhance support efficiency.
4. Minimize the impact of support tasks on the core development team.
5. Oversee business systems operations, ensuring continued functionality and performance.
6. Drive continuous system improvements, including small projects, quick wins, workarounds, minor developments, and data extractions.
7. Assist with user and technical support, including training where required.

The person:

1. Have a strong understanding of Retail & E-Commerce processes, highly beneficial.
2. Ability to lead smaller projects, ensuring objectives and deliverables are met.
3. Strong problem-solving skills with an analytical approach.
4. Experience in identifying and addressing IT issues within entire business processes, considering downstream workflow impacts.
5. Customer-focused mindset with the ability to communicate complex technical issues to a non-technical audience.
6. Commercial awareness and the ability to influence stakeholders at all levels.

Technical Attributes must include the following:

• Understanding of SQL Server
• Understanding of SSIS Packages

Technical Attributes should include some of the following:

• Microsoft Dynamics AX / ERP
• Infor M3 / ERP
• BI / Analytical Reporting
• SSRS
• Salesforce Commerce Cloud
• MNP Solution
• VB / Programming
• Integration
• .NET

This is a permanent position, working hybrid in their London office 3 days a week, with 2 days remote, working 9-5.30pm.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Analyst

Industries

• Retail Apparel and Fashion

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London, England, United Kingdom 2 weeks ago