Senior IT Support Analyst FTC

Crone Corkill; City Of London; On-site; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a personable Senior IT Support Analyst to join their team on a 6-month fixed-term contract. This role is essential as the company implements a complex financial platform, requiring expertise in 2nd/3rd Line Support. The successful candidate will be responsible for maintaining the Windows-based infrastructure, troubleshooting issues, and ensuring IT security policies are adhered to. With the potential for extension or permanent placement, this is an exciting opportunity to grow your skills in a dynamic environment. If you thrive in a fast-paced setting and have a passion for technology, this role is for you.

Qualifications

• Experience in 2nd/3rd Line Support within financial/banking.
• Strong knowledge of Windows Server services and VMware.

Responsibilities

• Act as escalation for 1st Line and resolve 2nd & 3rd Line issues.
• Design and troubleshoot Windows Server services.
• Automate tasks using PowerShell scripting.

Skills

2nd/3rd Line Support

Microsoft 365

VMware

Active Directory

PowerShell scripting

Cyber Security

Software troubleshooting

Education

Relevant industry certifications

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by Crone Corkill. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Senior IT Support Analyst – 6 Month FTC

Full Time | Office Based | City of London

Is this the Senior IT Support Analyst role for you?

Crone Corkill are assisting a financial client as they look to bring in a personable 2nd/3rd Line focused Senior IT Support Analyst to the team on an initial 6 month fixed term contract, with potential to be extended/made permanent thereafter. The business is currently in the process of implementing a complex financial platform, so need another resource to assist with BAU and less complex projects.

Due to this ongoing project, you’ll be joining the team at a very busy time and will take responsibility for designing, troubleshooting and maintaining their Windows based infrastructure, VMware estate and promoting best practice aligned with ITSM frameworks in collaboration with other members of the IT team.

This is an office based role with an expectation to be in their City based office 5 days per week. If you do not have relevant experience working within the financial/banking industry, you’re unlikely to be considered.

What will you do as a Senior IT Support Analyst?

• Act as an escalation point for 1st Line and resolve 2nd & 3rd Line issues
• Design, implement, and troubleshoot Windows Server services including Group Policy, DNS, DHCP, and file/print services
• Ensure all users can access the environment and all applications and services are available, up and running
• PC Desktop, Laptop and Windows Server Configuration, SCCM, Mobile Device Management, MS Application Support and O365 Administration & Support
• Collaborate with other teams to ensure products are installed, configured and integrated to meet user needs
• Ensure IT Security policies are abided by, security is monitored and alerts/incidents are responded to
• Automate administrative and operational tasks using PowerShell scripting
• Onboard/offboard users, complete internal user moves, allow access rights and ensure the correct licenses are issued

What skills do you need to be a Senior IT Support Analyst?

• Experience providing 2nd/3rd Line Support in the financial/banking industry
• Relevant industry certifications (desirable, not essential)
• Expertise across the Microsoft stack (Microsoft 365, MDM, OS, protocols etc)
• VMware (Horizon ideal)
• Deep understanding of Active Directory, Entra, GPO, DNS, DHCP
• PowerShell scripting
• Knowledge of Cyber Security tooling and best practice
• Assisting with InfoSec policy adherence and incident response
• Software troubleshooting

What’s in it for you?

Though initially joining on a 6 month FTC, given where the team are currently, it’s likely that if the duties are performed as expected that extensions/a conversion to perm can be expected. It’s a very exciting time for the team with various changes being put in place, and once their new financial platform has been implemented, you’ll also have the opportunity to work with their internal SME and develop your skillset with the tool.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting, Banking, and Financial Services

Referrals increase your chances of interviewing at Crone Corkill by 2x

Get notified about new Information Technology Support Analyst jobs in City Of London, England, United Kingdom.

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

City Of London, England, United Kingdom £40,000.00-£45,000.00 2 days ago

London, England, United Kingdom 3 weeks ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

Sunbury-On-Thames, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 4 days ago

Information Technology Help Desk Analyst

London, England, United Kingdom 3 weeks ago

City Of London, England, United Kingdom £35,000.00-£40,000.00 1 week ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 1 week ago

IT Support Technician (2nd Line) - London

London, England, United Kingdom 2 weeks ago

Teddington, England, United Kingdom 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.