Senior Technology Support Analyst

TN United Kingdom; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior Technology Support Analyst to enhance their IT support team in London. This role offers the opportunity to work in a dynamic environment, providing essential support for both local and international teams. You will be responsible for managing user accounts, ensuring adherence to cybersecurity best practices, and supporting a variety of cloud systems. With a focus on collaboration and proactive engagement, this position allows you to contribute to innovative solutions while enjoying a hybrid working environment. Join a fast-paced, inclusive social enterprise that values your expertise and offers generous benefits.

Benefits

30 days’ holiday plus UK public holidays

Excellent pension

Medical Cash Plan

Hybrid working environment

Qualifications

• Experience in providing technical support for 1st and 2nd line issues.
• Certifications in Microsoft 365 and networking are essential.
• Proficient in troubleshooting and customer service.

Responsibilities

• Provide technical support to all staff, including international offices.
• Manage user accounts and recover from hardware/software failures.
• Support capacity planning and performance reporting.

Skills

First and second line support experience

Microsoft 365 and related products

Networking (switches, routers, firewalls)

Troubleshooting

Communication at all levels

Customer service

Flexibility

Proactive attitude

Tools

Microsoft 365

Azure

Windows 11

Windows Server

PowerShell

XDR systems

SharePoint

MS Entra

Job description

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Senior Technology Support Analyst, London

Client: London and Partners

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 3cc76200ea21

Job Views: 3

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Description

Purpose of role

Reporting to the Head of IT, the Senior Technology Support Analyst will provide technical support to all staff at London & Partners, including international offices. Responsibilities include business as usual laptop/user support for 1st and 2nd line issues, expertise in cloud systems including security, automation, licensing, and virtual networks. The role requires a proactive approach to support and user engagement, with occasional out-of-hours support for international users and events.

Key Tasks

• Collaborate with third-party providers to maintain core systems.
• Ensure adherence to Cyber Security best practices.
• Perform daily system monitoring and verification of hardware, server resources, and key processes.
• Conduct file archival and purging as needed.
• Manage user accounts and recover from hardware/software failures.
• Configure and add new services using administrative tools.
• Support capacity planning with performance reports.
• Manage virtual machines.
• Provide support for M365 and Azure resources.
• Operate security control tools to mitigate risks.
• Support Windows 11, Windows 365, and Windows Server.
• Uphold cloud architecture best practices.
• Assist developers in a DevOps capacity.
• Deliver IT support per SLAs.
• Oversee installation of virtual assets and hardware.
• Administer Microsoft servers and VMs.
• Maintain support and security run books.
• Coordinate with suppliers for platform delivery.
• Assist with project implementation of innovative solutions.
• Ensure software is up to date and assets are recorded accurately.
• Provide after-hours support for remote teams.
• Support work experience students or apprentices.
• Participate in estate reviews and continuous improvements.

You’ll have/bring

Deep understanding of:

• First and second line support experience
• Certifications or experience in:

- Microsoft 365 and related products (SharePoint, MS Entra, Security controls, Power Apps/Automation)

Networking (switches, routers, firewalls)

Desirable skills include:

• Mac OS X, Linux (Red Hat/CentOS)
• XDR systems, PowerShell scripting, Purview

Competencies: troubleshooting, communication at all levels, customer service, flexibility, and a proactive attitude.

You’ll Get

• Join a fast-paced, inclusive social enterprise
• Hybrid working environment
• 30 days’ holiday plus UK public holidays
• Excellent pension and Medical Cash Plan