Field Technical Support Engineer — On‑Site & Travel Ready

Emplyfy

South Stoke

On-site

GBP 30,000 - 40,000

Full time

4 days ago

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Benefits offered by this job

40 days' annual leave

Job summary

Emplyfy is seeking an experienced Technical Support Engineer to provide dependable hands-on support at customer locations within a broad technical environment. You will own technical queries, troubleshoot issues, travel to sites, manage tickets, and keep customers updated in line with SLAs.

Good communication and a customer-focused approach are essential. Experience with Cyber Essentials, GDPR security, Microsoft 365, Intune, RMM, Azure, Windows Server, Windows 10/11 and Mac systems, plus

Qualifications

Minimum of 5 years' IT experience in technical support.
Hands-on experience with Cyber Essentials and GDPR security standards.
Willingness to travel to client sites.

Responsibilities

Take ownership of customer technical queries and provide appropriate support.
Travel to customer sites to investigate faults, implement fixes and maintenance activities.
Manage incoming support tickets through the Service Desk platform.
Keep customers informed about progress and resolution times in accordance with SLAs.
Escalate serious or business‑critical incidents when required.
Plan and manage daily priorities to ensure work is completed efficiently.
Monitor customer systems and environments and ensure their technology continues to support business requirements.
Install, configure, test, maintain and repair IT equipment and software.
Maintain clear records of technical activity, ticket updates and outstanding tasks.
Deal with urgent incidents both remotely and on-site.