Senior Technical Support Engineer — Enterprise AI Platform

Dataminr; United Kingdom; Remote; GBP 52,000 - 78,000; Full time

Benefits offered by this job

Flexible work arrangements

Generous PTO and sick leave

Job summary

Dataminr is seeking a Technical Support Engineer in the United Kingdom to own the support experience for enterprise customers, from quick fixes to deep investigations across authentication, integrations and customer environments. You will handle cases from contact to resolution, with weekend on-call rotation.

You will work with Product, Engineering and Customer Success to resolve defects and improve the knowledge base.

Qualifications

• 3+ years in technical support, systems engineering, or a related technical role.
• Hands on experience configuring and troubleshooting SSO protocols such as SAML and OIDC with identity providers like Okta, Microsoft Entra ID, Ping Identity, and Google Workspace.
• Strong web support skills including inspecting network requests and supporting REST API setup.
• Experience reproducing bugs, reviewing logs, and isolating problems in web and mobile applications.
• Understanding of how corporate IT environments affect access to SaaS products.
• Demonstrated ability to troubleshoot independently on unfamiliar systems.
• Clear written and verbal communication, including explaining technical concepts to non technical audiences, while managing multiple cases against SLAs and deadlines.

Responsibilities

• Configure, deploy, and troubleshoot SSO integrations across identity providers.
• Resolve login failures and platform access issues.
• Debug alert delivery across email, mobile, webhook, and API channels.
• Troubleshoot customer network issues involving firewalls, proxies, and DNS.
• Identify patterns and root causes across customer data.
• Collaborate with Product, Engineering, and Customer Success to resolve product defects.
• Add to our knowledge base as you close out cases.

Skills

SSO protocols (SAML, OIDC)

REST API troubleshooting

Network debugging

Web/mobile app troubleshooting

Independent troubleshooting

Ticketing tools

Tools

Okta

Microsoft Entra ID

Ping Identity

Google Workspace

Job description

Dataminr is seeking a Technical Support Engineer in the United Kingdom to own the support experience for enterprise customers, from quick fixes to deep investigations across authentication, integrations and customer environments. You will handle cases from contact to resolution, with weekend on-call rotation.

You will work with Product, Engineering and Customer Success to resolve defects and improve the knowledge base.