Senior Technical Support Engineer — SSO & API Debugging

Dataminr UK

United Kingdom

On-site

GBP 45,000 - 75,000

Full time

34 hours ago

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Benefits offered by this job

Flexible work arrangements

Global offices

Generous PTO

Sick leave

Competitive benefits

Job summary

Dataminr UK is seeking a Technical Support Engineer to own the support experience for our enterprise customers, from quick fixes to deep investigations across authentication, integrations and environments.

You will configure and troubleshoot SSO (SAML, OIDC), resolve login and access issues, debug alert deliveries across channels, and work with Product, Engineering and Customer Success to resolve defects while documenting knowledge for the team.

Qualifications

3+ years in technical support or related technical role.
Hands-on experience configuring and troubleshooting SSO protocols (SAML, OIDC) with identity providers.
Strong web support skills, including inspecting network requests and REST API setup.

Responsibilities

Configure, deploy, and troubleshoot SSO integrations, including SAML and OIDC across identity providers.
Resolve login failures, platform access problems, and browser level issues.
Debug alert delivery failures across email, mobile, webhook, and API channels; troubleshoot integration cases.
Work through customer network issues involving firewalls, proxies, and DNS.
Identify patterns and root causes across customer data.
Collaborate with Product, Engineering, and Customer Success to resolve product defects, including security implications; add to knowledge base.