Senior Technical Success Strategist (Hybrid)

AVEVA; Cambridge; Hybrid; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Flex work hours

PTO 20–25 days

Three volunteering days

Parental leave (primary & secondary)

Well-being support

401K

Job summary

AVEVA, a global leader in industrial software, is seeking a Senior Technical Success Consultant to drive adoption and value realization for AVEVA engineering customers in a hybrid role. You will collaborate with customers, partners, and internal teams to ensure successful deployment and ongoing optimization.

The role requires deep product knowledge, strong governance understanding, and the ability to guide customers through upgrades, best practices, and license optimization while traveling up to

Qualifications

• Bachelor level degree in technical field such as Computer Science, Computer Engineering, Electrical/Electrical Engineering.
• 5+ years performing technical support for AVEVA software of their specialty.
• Valid Passport is required.
• Excellent software technology acumen.
• Expert level domain knowledge for which they are qualified.

Responsibilities

• Understand the customer's technology stack, organization, technology governance policies and strategic objectives related to how AVEVA solutions will be used.
• Inform customers of best practices, pitfalls/opportunities to avoid adoption hurdles, help them make informed decisions.
• Identify potential configuration or design related issues.
• Review functional capabilities and proposed changes to avoid issues that may impair system performance or stability.
• Provide AVEVA application tuning and performance advice.
• Assess system readiness for upgrade and facilitate upgrade planning.
• Assist customers with the deployment of major version upgrades and adoption of new technology.
• Deliver feature adoption advice, demo new features, identify gaps in feature usage and provide license optimization recommendations.
• Support resolution of technical issues causing stalled customer journeys or low adoption. Formulate remediation plans and lead execution in partnership with IAC, CSM and AM.
• Deliver Success Accelerators and Training Offerings related to customers primary technology.
• Provide input to the development of new Success Accelerators and Training collateral or improvement of existing accelerators and training collateral.
• Document and formally propose product enhancements or improvements to AVEVA products.
• Diagnose customer readiness issues or adoption obstacles and prescribe solutions (reactive and preventative) that enhance customer journey and accelerate time to value.
• Provide guidance to help standardize AVEVA product adoption and configuration across projects, sites, and regions.

Skills

Communication skills

Customer relations

Problem solving

Leadership

Technical knowledge

Travel willingness

Education

Bachelor's degree in technical field

Job description

AVEVA, a global leader in industrial software, is seeking a Senior Technical Success Consultant to drive adoption and value realization for AVEVA engineering customers in a hybrid role. You will collaborate with customers, partners, and internal teams to ensure successful deployment and ongoing optimization.

The role requires deep product knowledge, strong governance understanding, and the ability to guide customers through upgrades, best practices, and license optimization while traveling up to