Strategic CSM - Industrial Software (Hybrid)

AVEVA; Cambridge; Hybrid; GBP 3,500 - 6,100; Full time

Job summary

AVEVA in Cairo, Egypt is seeking a Customer Success Manager to drive value and adoption of AVEVA solutions across a defined portfolio. You will build trusted relationships with customers, craft success milestones, and coordinate with cross‑functional teams to optimize outcomes.

Travel to customer sites and AVEVA offices is expected (~25%). You will manage onboarding, deployment, adoption and expansion, shaping the customer journey from implementation to ongoing value as the voice of the customer

Qualifications

• 4+ years in customer success or similar roles.
• Strong communication and presentation skills.
• Experience with cross-functional teams and CRM systems.
• Arabic and English language proficiency.

Responsibilities

• Manage existing accounts and ensure customer success and perceived value.
• Collaborate with Delivery Services and partners to define architecture and rollout.
• Develop and execute Success Plans to drive adoption and outcomes.
• Identify expansion opportunities and coordinate with Sales.

Skills

Communication

Presentation skills

Cross-functional collaboration

Relationship management

Project management

Strategic thinking

Organizational skills

Problem solving

Arabic & English language

Tools

CRM systems

Office 365

SharePoint

PowerBI

Salesforce

Workday

Job description

AVEVA in Cairo, Egypt is seeking a Customer Success Manager to drive value and adoption of AVEVA solutions across a defined portfolio. You will build trusted relationships with customers, craft success milestones, and coordinate with cross‑functional teams to optimize outcomes.

Travel to customer sites and AVEVA offices is expected (~25%). You will manage onboarding, deployment, adoption and expansion, shaping the customer journey from implementation to ongoing value as the voice of the customer