Hybrid Tech Support Engineer II - Industrial Software

AVEVA; Cambridgeshire and Peterborough; Hybrid; GBP 42,000 - 85,000; Full time

Job summary

AVEVA offers a Technical Support Engineer II role based in the United States with a hybrid work model and in-office requirement. You will resolve complex software issues for Fortune 100 customers, mentor peers, and deliver training to maximize product value.

The position emphasizes collaboration with Sales, Product, and Services, data-driven improvements, and ongoing technical expertise across AVEVA's software portfolio.

Qualifications

• Bachelor's degree or higher in Engineering, Math, CS or related field.
• Strong analytical and problem-solving abilities.
• Experience delivering customer-facing technical support.

Responsibilities

• Own and drive resolution of complex technical issues remotely or on-site as needed.
• Mentor junior team members and share knowledge.
• Teach customers to maximize software value through training classes.
• Analyze support data and communicate insights to teams and customers.
• Collaborate with Product, R&D and Services to improve customer experience.
• Lead projects or processes to enhance team performance and outcomes.

Skills

Troubleshooting

Analytical

Communication

Customer-facing

Education

Bachelor's degree or higher

Tools

SQL

Scripting

Job description

AVEVA offers a Technical Support Engineer II role based in the United States with a hybrid work model and in-office requirement. You will resolve complex software issues for Fortune 100 customers, mentor peers, and deliver training to maximize product value.

The position emphasizes collaboration with Sales, Product, and Services, data-driven improvements, and ongoing technical expertise across AVEVA's software portfolio.