Senior Technical Program Manager - Supply Chain & Logistics

Marks & Spencer; United Kingdom; On-site; GBP 70,000 - 90,000; Full time

Job summary

A major retail company in the UK is seeking a Senior Technical Program Manager for Supply Chain & Logistics. The successful candidate will manage teams, coordinate projects, and handle operational activities related to automated warehouses. Key requirements include strong project management experience, Agile delivery framework familiarity, and problem-solving skills. Join us in redefining the future of retail with an inclusive and innovative approach, providing ample opportunities for professional development and benefits.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Access to wellbeing support

Qualifications

• Experience with operational activities and technology within automated warehouses.
• Ability to understand operational data, metrics, and performance measures.
• Strong organizational skills and a focused approach to project activity.

Responsibilities

• Manage and support team members, providing mentorship and encouraging retention.
• Coordinate evaluation of data tooling capabilities and oversee implementation.
• Create business cases to illustrate benefits and secure investment.

Skills

Project management

Agile delivery

Problem solving

Leadership skills

Job description

Senior Technical Program Manager - Supply Chain & Logistics

United Kingdom

Job Description

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

• Manage, empower, and support team members, provide mentorship, development and delegate responsibilities while encouraging progression and retention.
• Support the Heads of Delivery and Technology in delivering the teams objectives and strategy while helping to shape the future direction.
• Manage the evaluation of potential data tooling capabilities and coordinate the relating proof of concepts through to implementation.
• Own the creation of business cases to illustrate benefits and achieve extra investment, driven through internal teams and external vendors.
• Responsible for the management and tracking of costs and risks, providing the relevant mechanisms to enable mitigation and control.
• Able to lead and formulate impact assessments and challenge with knowledge and experience on proposed quotes for work and delivery.

Who you are

• Exposure to coordinating platform upgrades, crucial maintenance, hardware, and software enhancements.
• Experience working within an Agile delivery framework.
• Extensive project management background, across multiple delivery models, and able to apply those approaches appropriately for the various project, programmes and product delivery management
• Experience in service management, with a service first approach to delivery.
• Knowledge of leading large multi-faceted technology transformation activities.
• Experience delivering large-scale initiatives across multiple teams and functions
• Job knowledge – specialist skills, experiences, qualifications, specific systems or practices relevant to the role, latest function specific knowledge
• Business knowledge – level of commercial awareness, economic, commercial, political experience, industry specific knowledge to differentiate M&S from competitors
• Problem solving – analytical skills, ability to advise, lead and deliver solutions that go beyond existing ways of doing things
• People & Leadership skills – communications, leadership and talent development skills.

Essential

• Experience of operational activities and technology within Automated warehouses
• A passion for problem solving and fixing existing issues once and for all
• An open mind and desire to think of new ways to do things rather than just sticking with the status quo
• Good organisation skills and focused approach to project activity
• Ability to understand operational data, metrics and performance measures

Everyone’s welcome

We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process