Senior Technical Claims Handler

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Technical Claims Senior to join its dynamic Claims team. This role offers the chance to shape the future of the claims process, ensuring high standards of service and continuous improvement. You will collaborate with various teams, leveraging data to enhance customer experiences and drive efficiencies. With a market-competitive salary and generous benefits, this opportunity is perfect for those passionate about making a difference in the insurance industry. Join a forward-thinking company that values diversity and rewards its employees well.

Benefits

Private Medical Insurance

Company Share Options

Generous Holiday Allowance

Wellbeing Benefits

Hybrid Working Contribution

Qualifications

• Experience in motor claims, ideally from an Insurtech or Motor Insurance provider.
• Ability to analyze data to improve customer experience and company performance.

Responsibilities

• Assess customer journey to ensure exceptional service standards.
• Conduct audits to maintain high technical standards.
• Support claims teams through training and mentoring.

Skills

Motor Claims Experience

Communication Skills

Analytical Skills

Understanding of UK Insurance Market

Education

CII Certificate

Job description

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At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we’re only just getting started.

Role Overview

We are seeking a Technical Claims Senior to join our expanding Claims team at Zego. This is an exciting opportunity to play a pivotal role in shaping the future of our Claims department. If you’re looking to be part of an innovative and fast-growing team that is redefining the claims process, this role is for you.

Reporting to the Senior Technical Claims Manager, you will work closely with teams across Claims, Fraud, Data, Product Management, Engineering, Customer Service, and Sales. Your mission will be to ensure the seamless delivery and continuous improvement of the services Zego provides to our customers and partners.

What you'll be working on

• Continuously assess the customer journey to ensure exceptional service standards are delivered to Zego customers.
• Conduct audits of both internal claims teams and external providers to maintain the highest technical standards.
• Support the development of claims teams through training, mentoring, and knowledge-sharing initiatives.
• Leverage data from monthly audits and complaints to drive customer experience enhancements and identify opportunities for indemnity savings.
• Provide expertise and guidance on complex claims queries for both internal teams and external suppliers.
• Track and report on key claims initiatives, ensuring continuous improvement.
• Attend supplier and client meetings, building strong relationships to enhance claims processes.
• Help shape the future of Zego’s claims journey by influencing system development and enhancing automation capabilities.
• Champion claims data quality and completeness, collaborating with Data and Product teams to ensure critical information is accessible across internal systems.

What you'll need to be succesfull

• You’ll have motor claims experience- desirably with an Insurtech or Motor Insurance provider.
• You have an understanding of the UK insurance market and the impact that quality data at volume can make on the customer experience as well as the bottom line of the company.
• You are an excellent communicator, confident articulating your ideas and perspectives individually and across the team.
• You are analytical and able to draw insights from qualitative and quantitative data.
• CII Certificate is desirable however not essential.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We ask you to spend at least one day a week in our London office. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.