Senior Technical Claims Handler

Zego; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a Technical Claims Senior to join its dynamic team. This role involves shaping the future of the Claims department by ensuring exceptional service and continuous improvement. You will work collaboratively across various teams, leveraging data to enhance customer experiences and driving improvements in claims processes. If you are passionate about making a difference in the insurance industry and have a strong background in motor claims, this is the perfect opportunity for you. Join a forward-thinking firm that values collaboration and offers a competitive salary and benefits.

Benefits

Private Medical Insurance

Company Share Options

Generous Holiday Allowance

Wellbeing Benefits

Hybrid Working Contribution

Qualifications

• Experience with motor claims, ideally in Insurtech or Motor Insurance.
• Ability to handle complex claims and use the MOJ portal.

Responsibilities

• Ensure exceptional service standards for Zego customers.
• Conduct audits and support claims team development.
• Leverage data to enhance customer experience.

Skills

Motor Claims Experience

Third Party Claims Handling

Analytical Skills

Communication Skills

Understanding of UK Insurance Market

Education

CII Certificate

Job description

2 days ago Be among the first 25 applicants

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we're only just getting started.

Role Overview

We are seeking a Technical Claims Senior to join our expanding Claims team at Zego. This is an exciting opportunity to play a pivotal role in shaping the future of our Claims department. If you're looking to be part of an innovative and fast-growing team that is redefining the claims process, this role is for you.

Reporting to the Senior Technical Claims Manager, you will work closely with teams across Claims, Fraud, Data, Product Management, Engineering, Customer Service, and Sales. Your mission will be to ensure the seamless delivery and continuous improvement of the services Zego provides to our customers and partners.

What you'll be working on

• Continuously assess the customer journey to ensure exceptional service standards are delivered to Zego customers
• Conduct audits of both internal claims teams and external providers to maintain the highest technical standards
• Support the development of claims teams through training, mentoring, and knowledge-sharing initiatives
• Leverage data from monthly audits and complaints to drive customer experience enhancements and identify opportunities for indemnity savings
• Provide expertise and guidance on complex claims queries for both internal teams and external suppliers
• Track and report on key claims initiatives, ensuring continuous improvement
• Attend supplier and client meetings, building strong relationships to enhance claims processes
• Help shape the future of Zego's claims journey by influencing system development and enhancing automation capabilities
• Champion claims data quality and completeness, collaborating with Data and Product teams to ensure critical information is accessible across internal systems

What you'll need to be succesfull

• You'll have motor claims experience- desirably with an Insurtech or Motor Insurance provider
• You'll have good experience in handling Third Party claims, ideally Personal Injury and able to use MOJ portal
• You have an understanding of the UK insurance market and the impact that quality data at volume can make on the customer experience as well as the bottom line of the company
• You are an excellent communicator, confident articulating your ideas and perspectives individually and across the team
• You are analytical and able to draw insights from qualitative and quantitative data
• CII Certificate is desirable however not essential

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We ask you to spend at least one day a week in either our London or Halifax office. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it's a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

We reward our people well. Join us and you'll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that's just for starters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at Zego by 2x

Get notified about new Senior Technician jobs in London, England, United Kingdom.

Senior Pharmacy Technician – Practice Supervisor/Dispensary Support

London, England, United Kingdom 1 day ago

Senior Clinical Trials Pharmacy Technician - Aseptics

London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 weeks ago

Senior Pharmacy Technician Practice Supervisor/Dispensary Support Barts Health NHS Trust

London, England, United Kingdom 1 day ago

Senior Clinical Trials Pharmacy Technician - Aseptics

London, England, United Kingdom 3 days ago

Senior Pharmacy Technician Clinical Trials - Aseptics Band 6 Based at St Bartholomew's hospital

City Of London, England, United Kingdom 2 days ago

Senior Physiotherapist Assistant / Technician

London, England, United Kingdom 1 month ago

London, England, United Kingdom 4 months ago

Slough, England, United Kingdom 3 days ago

Hertfordshire, England, United Kingdom 1 week ago

Thornton Heath, England, United Kingdom 3 days ago

London, England, United Kingdom 3 days ago

Slough, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

Concrete Field Support Technician (m/f/d)

London, England, United Kingdom 4 weeks ago

Senior Pharmacy Technician Barts Health NHS Trust

London, England, United Kingdom 3 days ago

Senior Clinical Trials Pharmacy Technician - Aseptics Barts Health NHS Trust

London, England, United Kingdom 3 days ago

Hounslow, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

Epping, England, United Kingdom 3 weeks ago

Senior Maintenance Technician (Strand) - Strand, London, WC2R 2LS

London, England, United Kingdom 1 week ago

Epsom, England, United Kingdom 2 months ago

London, England, United Kingdom 3 weeks ago

Orpington, England, United Kingdom 3 days ago

Woking, England, United Kingdom 3 weeks ago

Leatherhead, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

Barnet, England, United Kingdom 1 week ago

City Of London, England, United Kingdom 5 days ago

Epsom, England, United Kingdom 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.