Senior Motor Claims Handler

American International Group, Inc.; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Motor Claims Handler to manage complex claims and develop team capabilities. This role involves proactive claims handling, stakeholder management, and contributing to continuous improvement initiatives. Ideal candidates will possess strong technical knowledge, excellent communication skills, and a customer-focused mindset. Join a company that values collaboration and invests in professional development, fostering an inclusive culture that celebrates diversity. This is an exciting opportunity to make a significant impact in the insurance sector while working in a supportive environment.

Benefits

Comprehensive benefits package

Professional development opportunities

Volunteer Time Off

Matching Grants Programs

Qualifications

• Strong technical knowledge in all areas of a claim.
• Good current legal procedural/regulatory knowledge.

Responsibilities

• Handle and investigate complex claims from cradle to grave.
• Support business strategies in minimizing indemnity exposure.

Skills

Technical knowledge in claims

Policy wording understanding

Negotiation skills

Stakeholder management

Communication skills

Time management

Job description

Senior Motor Claims Handler

American International Group, Inc. Thornton Heath, United Kingdom

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We're also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

We are seeking a senior motor claims handler with a wide ranging skill set and extensive experience of managing a blended portfolio of complex motor claims.

Additional responsibilities include supporting with the development of the team and wider department, and stakeholder management. Other additional duties will vary, dependent on the adjuster's career and developmental aspirations.

In addition to the management of complex motor claims, the role will also require interaction with brokers, insureds, external providers and internal stakeholders.

Core Duties & Responsibilities

• Proactively handle and investigate complex claims from cradle to grave, accurately and efficiently validating and assessing coverage, liability, and quantum, up to your approved limit.
• Demonstrate a customer focused mindset and achieve cost-effective claim resolutions, tangibly seen through claims outcomes and litigation management.
• Support business strategies in minimising indemnity exposure and mitigating vendor and legal expense.
• Set the standard in best practice adherence, consistently achieving audit benchmark and/or above. Ensure claims file data is accurate at all times.
• Support with driving continuous improvement, through the upskilling of the wider department through referrals, feedback, and coaching sessions.
• Support with training and development initiatives by contributing to, and delivering technical training, where appropriate.
• Support team manager, and the internal Quality Assurance Review process through conducting monthly OFRs within the set timeframes and provide timely feedback to adjusters, where appropriate.
• Flagging key claims and developments to their Team Manager and to all relevant stakeholders such as senior management, underwriting etc, where appropriate.
• Good current knowledge of the market, and challenges/issues impacting the industry, and sharing insights, emerging behaviours with the team and wider department.
• Contribute to claim review meetings and/or client claims audits through coordination of claim reviews, and leading meetings, where required.
• Foster a "Win Together" mindset and develop and maintain strong relationships with internal and external stakeholder/vendors/panel etc.
• Keep informed and up to date on all aspects of the Claims proposition and promote where possible.

What we're looking for

Technical Competencies

• Strong technical knowledge in all areas of a claim.
• Good policy wording understanding and interpretation.
• Good, current legal procedural/regulatory knowledge.
• Strong negotiation, mediation, arbitration, and ADR skills on high value complex claims.
• Strong coaching skills, and the ability to field technical queries.

Leadership & Soft Skills

• Excellent communication skills, both written and verbal.
• Good presentation skills.
• Strong time management: ability to effectively prioritise workload, additional duties, and deadlines.
• Strong stakeholder management.
• Do what's right and lead by example, acting with integrity and engendering a positive team morale.
• Be an Ally and promote diversity and inclusion.

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:

CL - Claims

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd

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