Senior Technical Account Manager, Cybersecurity & AI

Drop; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Equipment provided

Employee equity

Pension plan

Generous holiday leave

Job summary

Dropzone AI is seeking a Technical Account Manager to bridge our cybersecurity product with customer needs. You’ll collaborate with security analysts and SOC teams, guiding integrations, troubleshooting alerts, and maximizing value from our platform.

In this role you’ll own customer communications, run regular check-ins, craft clear technical updates, and document outcomes. This is a fully remote position with occasional travel and a competitive compensation package reflecting experience.

Qualifications

• 2-5 years of experience in a customer-facing technical role (Technical Account Manager, Security Analyst, Solutions Engineer, Customer Success Engineer, etc.) ideally in cybersecurity or enterprise software.
• Strong understanding of the SOC environment, tools, and workflows.
• Comfortable explaining and troubleshooting SIEM and SOAR integrations and incident investigation processes.

Responsibilities

• Serve as a trusted technical advisor for customers using Dropzone, especially security analysts and SOC teams.
• Walk customers through integrations, ensuring successful deployment using our documentation and best practices.
• Analyze and explain alerts generated by Dropzone, helping customers understand and tune the system effectively.
• Use SQL to extract and analyze customer data for troubleshooting or usage insights.
• Partner with engineering to elevate and resolve technical issues as needed.
• Manage a book of customer accounts, acting as their primary technical point of contact.
• Organize and run regular check-ins, including setting agendas and documenting action items.
• Draft clear, professional communications including status updates, technical explanations, and customer review emails.

Skills

Customer facing

SOC understanding

SQL queries

APIs integration

Technical troubleshooting

Documentation writing

Tools

Splunk

QRadar

Chronicle

Sentinel

SOAR platforms

Job description

Dropzone AI is seeking a Technical Account Manager to bridge our cybersecurity product with customer needs. You’ll collaborate with security analysts and SOC teams, guiding integrations, troubleshooting alerts, and maximizing value from our platform.

In this role you’ll own customer communications, run regular check-ins, craft clear technical updates, and document outcomes. This is a fully remote position with occasional travel and a competitive compensation package reflecting experience.