Senior Technical Account Manager

JR United Kingdom; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An innovative company is seeking a Senior Technical Account Manager to lead clients through the implementation of their cutting-edge observability platform. This role involves managing interactions with diverse clients, from software engineers to executives, and requires deep technical expertise in cloud-native tools and observability solutions. The position promises high growth potential within an international organization poised for an IPO, offering a collaborative environment with significant benefits, including bonuses and stock options. If you're passionate about making a real impact and driving customer success, this opportunity is for you.

Benefits

Healthcare

Stock options

Bonus

Flexible working hours

Qualifications

• Deep experience with cloud-native tooling and observability tools.
• Strong technical knowledge with effective communication skills.

Responsibilities

• Engage and manage all product-related interactions with clients.
• Assist in onboarding, integration, and technical demonstrations.

Skills

Cloud native tooling

Observability tools (Grafana, DataDog, Splunk)

Troubleshooting containerized environments

Effective communication

Tools

Grafana

DataDog

Splunk

Job description

Join a team rewriting the rules of observability.

A platform at the bleeding edge, empowering businesses to understand and act on their data through better observability, all in real time. Innovation removes the need for unnecessary indexing, cutting costs and complexity. Truly end-to-end, the platform encompasses everything; from logs to metrics, traces to security events, all with a cost reduction of up to 70%.

Role Overview: You are a seasoned, technically minded Senior Technical Account Manager (TAM), ready to become the go-to expert for customers. You will guide clients through full implementation, from onboarding complex systems to tackling integration challenges and leading technical sessions that showcase the product's brilliance.

Responsibilities:

• Engage and manage all product-related interactions with clients, from software engineers to the C-suite.
• Build lasting relationships to help clients unlock maximum value from their data.
• Assist in onboarding, integration, and technical demonstrations.

Requirements:

• Deep experience with Cloud native tooling.
• Hands-on knowledge of observability tools such as Grafana, DataDog, or Splunk.
• Ability to troubleshoot containerized environments proficiently.
• Strong technical knowledge with the confidence to communicate effectively.

This is a high-impact role that demands serious technical expertise. The company values smart, impact-driven individuals with a customer-obsessed mindset and excellent communication skills. Your work will make a real difference, enabling businesses to improve with a great product.

The team is based in London, with two office days weekly for collaboration, planning, and knowledge sharing. The environment offers high growth potential, an international organization with a possible IPO on the horizon, and benefits including bonus, healthcare, and stock options.

To find out more, reach out for additional details.