Senior Technical Account Manager, (ES - SI - Strat)

Amazon; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

Join a leading organization in cloud computing as a Senior Technical Account Manager, where you'll be the principal technical advisor for clients, helping them maximize their AWS experience. This dynamic role involves crafting strategies to drive adoption of AWS services and providing expert guidance to ensure operational health. With a focus on customer relationships, you'll engage with diverse organizations, from startups to Fortune 500 companies, and play a key role in innovation. If you're passionate about technology and customer success, this opportunity is perfect for you.

Benefits

Flexible Work Hours

Professional Development Resources

Mentorship Opportunities

Diversity and Inclusion Programs

Qualifications

• Experience in design, implementation, operations, or consulting with distributed applications.
• Experience in a 24x7 operational support environment.

Responsibilities

• Provide strategic technical guidance and help plan solutions using best practices.
• Engage with senior leadership on incidents and risk management.

Skills

Technical Engineering

Customer Engagement

Cloud Computing

Distributed Applications

Operational Support

Education

Bachelor's Degree in Computer Science or related field

Tools

AWS Services (EC2, S3, DynamoDB, RDS, Lambda)

Job description

Senior Technical Account Manager, (ES - SI - Strat)

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ spirit of innovation across all technologies — including Compute, Storage, Database, Big Data, Application Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role but an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from startups to Fortune 500 enterprises.

The Role

As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services — including EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, and others. Your technical expertise and customer-facing skills will enable you to effectively represent AWS within a customer’s environment and engage with senior leadership on incidents, trade-offs, support, and risk management.

You will provide strategic technical guidance, help plan and build solutions using best practices, and proactively ensure operational health of your customers’ AWS environments. Building close relationships will help you understand their business and technical challenges, enabling them to maximize value from AWS. This role may require travel of 10% or more.

Watch a short video about life as a Technical Account Manager here: https://bit.ly/3aHfaE0

The TAM is central to our value proposition for Enterprise Support customers. If you wish to be at the forefront of innovation, join us!

About the Team

Amazon values diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply. Whether you are just starting your career, have followed an unconventional path, or possess alternative experiences, your application is welcome.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive cloud platform. We pioneered cloud computing and continue to innovate. Customers ranging from startups to Global 500 companies trust our products and services to power their businesses.

Work/Life Balance

We value work-life harmony and strive for flexibility to support your personal and professional success.

Inclusive Team Culture

Our culture of learning and curiosity is fostered through employee-led affinity groups, events, and conferences that celebrate diversity and inclusion.

Mentorship and Career Growth

We offer resources, mentorship, and opportunities for professional development to help you grow into a well-rounded professional.

Minimum Requirements

• Experience in design, implementation, operations, or consulting with distributed applications
• Experience in technical engineering
• Experience in a 24x7 operational support environment
• Experience as a technical lead in enterprise or customer-facing environments