Senior Tech Content Leader — AI-Powered Documentation

Anaplan Inc; Manchester; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Anaplan Inc in the United Kingdom is seeking a dynamic Senior Manager to lead our Technical Content team—the group behind Anapedia, Planual, and localisation. You will guide a roughly 18-person team across three sub-teams, setting direction and raising the bar where it matters.

The ideal candidate will push modern, AI-enabled content operations, champion quality and trust, and partner with Product, Engineering, UX and Support to keep pace with product releases.

Qualifications

• Proven experience managing a mid-size team (roughly 15–25 people).
• Strong track record of setting up, maintaining, and scaling technical content operations – documentation, knowledge bases, or similar content at enterprise scale.
• Hands-on familiarity with AI technologies applied to content creation, editing, quality assurance, or localisation.
• Solid working knowledge of modern content management systems and documentation tooling (e.g., component content management systems, docs-as-code platforms, or similar).
• Demonstrated bias toward challenging existing processes and driving change, balanced with the judgment to protect content quality and customer trust.
• Excellent written and verbal communication skills, with the ability to operate confidently with senior stakeholders across Product, Engineering, and Support.
• Willingness to work in a hybrid model with occasional in-office days in the Manchester or York area, UK.
• Knowledge of enterprise planning, EPM, or connected planning software is a strong plus.
• Experience running or scaling a localisation/translation program for technical content.
• Background in SaaS or enterprise software documentation, including experience with API, application, or platform documentation.

Responsibilities

• Set the Direction: Own & drive the vision and strategy for Anaplan’s technical content function, spanning Anapedia, the Planual, Anaplan Applications documentation, and localisation, and translate that vision into a clear, prioritised roadmap.
• Lead a Multi-Team Organisation: Lead, coach, and develop a ~15-person organization structured across two sub-teams, building second-line leadership and a culture of ownership, quality, and continuous improvement.
• Challenge the Status Quo: Actively challenge the status quo in how technical content is planned, produced, and maintained – retiring processes that no longer serve the business and introducing better ones, even when that means disrupting familiar ways of working.
• Scale Content with AI: Identify and implement AI-powered tools and workflows to accelerate content creation, review, updating, and translation, increasing both velocity and consistency.
• Modernize the Content Stack: Evaluate, select, and evolve the content management systems and tooling that underpin Anapedia, the Planual, and our localisation pipeline.
• Lead as a Practitioner: Stay close to the work: contribute directly to complex or high-visibility content, model editorial standards, and provide hands-on guidance to sub-team leads and writers.
• Partner Cross-Functionally: Work closely with Product Management, Engineering, UX, and Support to ensure technical content keeps pace with new releases, platform capabilities, and the Anaplan Applications roadmap.
• Drive Localisation: Own the roadmap and operating model for translating and localising technical content, ensuring quality and consistency across languages and markets.
• Measure What Matters: Define and track metrics for content quality, coverage, freshness, and efficiency, and use them to continuously improve how the team operates.

Skills

Team management

Content operations

AI for content

CMS & docs tooling

Change management

Stakeholder communication

Hybrid work adaptability

Enterprise planning knowledge

Localization program

SaaS documentation

Tools

Docs-as-code platforms

Component Content Management Systems

Job description

Anaplan Inc in the United Kingdom is seeking a dynamic Senior Manager to lead our Technical Content team—the group behind Anapedia, Planual, and localisation. You will guide a roughly 18-person team across three sub-teams, setting direction and raising the bar where it matters.

The ideal candidate will push modern, AI-enabled content operations, champion quality and trust, and partner with Product, Engineering, UX and Support to keep pace with product releases.