Senior Technical Content Manager

Anaplan Inc; Manchester; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Anaplan Inc in the United Kingdom is seeking a dynamic Senior Manager to lead our Technical Content team—the group behind Anapedia, Planual, and localisation. You will guide a roughly 18-person team across three sub-teams, setting direction and raising the bar where it matters.

The ideal candidate will push modern, AI-enabled content operations, champion quality and trust, and partner with Product, Engineering, UX and Support to keep pace with product releases.

Qualifications

• Proven experience managing a mid-size team (roughly 15–25 people).
• Strong track record of setting up, maintaining, and scaling technical content operations – documentation, knowledge bases, or similar content at enterprise scale.
• Hands-on familiarity with AI technologies applied to content creation, editing, quality assurance, or localisation.
• Solid working knowledge of modern content management systems and documentation tooling (e.g., component content management systems, docs-as-code platforms, or similar).
• Demonstrated bias toward challenging existing processes and driving change, balanced with the judgment to protect content quality and customer trust.
• Excellent written and verbal communication skills, with the ability to operate confidently with senior stakeholders across Product, Engineering, and Support.
• Willingness to work in a hybrid model with occasional in-office days in the Manchester or York area, UK.
• Knowledge of enterprise planning, EPM, or connected planning software is a strong plus.
• Experience running or scaling a localisation/translation program for technical content.
• Background in SaaS or enterprise software documentation, including experience with API, application, or platform documentation.

Responsibilities

• Set the Direction: Own & drive the vision and strategy for Anaplan’s technical content function, spanning Anapedia, the Planual, Anaplan Applications documentation, and localisation, and translate that vision into a clear, prioritised roadmap.
• Lead a Multi-Team Organisation: Lead, coach, and develop a ~15-person organization structured across two sub-teams, building second-line leadership and a culture of ownership, quality, and continuous improvement.
• Challenge the Status Quo: Actively challenge the status quo in how technical content is planned, produced, and maintained – retiring processes that no longer serve the business and introducing better ones, even when that means disrupting familiar ways of working.
• Scale Content with AI: Identify and implement AI-powered tools and workflows to accelerate content creation, review, updating, and translation, increasing both velocity and consistency.
• Modernize the Content Stack: Evaluate, select, and evolve the content management systems and tooling that underpin Anapedia, the Planual, and our localisation pipeline.
• Lead as a Practitioner: Stay close to the work: contribute directly to complex or high-visibility content, model editorial standards, and provide hands-on guidance to sub-team leads and writers.
• Partner Cross-Functionally: Work closely with Product Management, Engineering, UX, and Support to ensure technical content keeps pace with new releases, platform capabilities, and the Anaplan Applications roadmap.
• Drive Localisation: Own the roadmap and operating model for translating and localising technical content, ensuring quality and consistency across languages and markets.
• Measure What Matters: Define and track metrics for content quality, coverage, freshness, and efficiency, and use them to continuously improve how the team operates.

Skills

Team management

Content operations

AI for content

CMS & docs tooling

Change management

Stakeholder communication

Hybrid work adaptability

Enterprise planning knowledge

Localization program

SaaS documentation

Tools

Docs-as-code platforms

Component Content Management Systems

Job description

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in‑class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins – big and small.

Supported by operating principles of being strategy-led, values —based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

We are seeking a dynamic and hands‑on Senior Manager to lead Anaplan’s Technical Content team – the group responsible for Anapedia (our product documentation), the Anaplan Planual (our modeling best‑practice standard), documentation for the Anaplan Applications portfolio, and supporting disciplines such as localisation. This is a working manager role: you will lead a team of roughly 18 people organised into three sub‑teams, while staying close enough to the content itself to set direction, raise the bar, and jump in where it matters.

The ideal candidate is not satisfied with how technical content has “always been done.” You will be expected to question established processes, modernise our content operations, and champion the use of AI technologies to scale content creation, maintenance, and localisation – without compromising the accuracy and trust our customers place in Anapedia and the Planual.

Your Impact

• Set the Direction: Own & drive the vision and strategy for Anaplan’s technical content function, spanning Anapedia, the Planual, Anaplan Applications documentation, and localisation, and translate that vision into a clear, prioritised roadmap.
• Lead a Multi-Team Organisation: Lead, coach, and develop a ~15-person organization structured across two sub-teams, building strong second‑line leadership and a culture of ownership, quality, and continuous improvement.
• Challenge the Status Quo: Actively challenge the status quo in how technical content is planned, produced, and maintained – retiring processes that no longer serve the business and introducing better ones, even when that means disrupting familiar ways of working.
• Scale Content with AI: Identify and implement AI‑powered tools and workflows to accelerate content creation, review, updating, and translation, increasing both the velocity and consistency of our documentation at scale.
• Modernize the Content Stack: Evaluate, select, and evolve the content management systems and tooling that underpin Anapedia, the Planual, and our localisation pipeline, ensuring the team works with modern, fit‑for‑purpose platforms.
• Lead as a Practitioner: Stay close to the work: contribute directly to complex or high‑visibility content, model editorial standards, and provide hands‑on guidance to sub‑team leads and writers.
• Partner Cross‑Functionally: Work closely with Product Management, Engineering, UX, and Support to ensure technical content keeps pace with new releases, platform capabilities, and the Anaplan Applications roadmap.
• Drive Localisation: Own the roadmap and operating model for translating and localising technical content, ensuring quality and consistency across languages and markets.
• Measure What Matters: Define and track metrics for content quality, coverage, freshness, and efficiency, and use them to continuously improve how the team operates.

Your Qualifications

Required:

• Proven experience managing a mid-size team (roughly 15–25 people), ideally including a nested or multi-team structure with team leads reporting to you.
• Strong track record of setting up, maintaining, and scaling technical content operations – documentation, knowledge bases, or similar content at enterprise scale.
• Hands‑on familiarity with AI technologies applied to content creation, editing, quality assurance, or localisation, and a clear point of view on how to use them responsibly to increase efficiency.
• Solid working knowledge of modern content management systems and documentation tooling (e.g., component content management systems, docs‑as‑code platforms, or similar).
• A demonstrated bias toward challenging existing processes and driving change, balanced with the judgment to protect content quality and customer trust.
• Excellent written and verbal communication skills, with the ability to operate confidently with senior stakeholders across Product, Engineering, and Support.
• Willingness to work in a hybrid model with occasional in‑office days in the Manchester or York area, UK.
• Knowledge of enterprise planning, EPM, or connected planning software is a strong plus.
• Experience running or scaling a localisation/translation program for technical content.
• Background in SaaS or enterprise software documentation, including experience with API, application, or platform documentation.

Our Commitment to Diversity, Equity, Inclusionand Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business.

DEIB improves our workforce, enhances trust with our partners and customers, and drives business success.

Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader.

We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.

We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.