Senior Technical Content Manager

anaplan; Manchester; On-site; GBP 90,000 - 130,000; Full time

Job summary

Anaplan is seeking a dynamic Senior Manager to lead our Technical Content team—responsible for Anapedia, Planual, and localisation. You will manage about 18 staff across three sub-teams, shaping direction, raising the bar, and stepping in where it matters.

You will drive a vision for technical content, partner with Product, Engineering, UX and Support, and champion AI-enabled workflows to accelerate creation, review, and translation at scale.

Qualifications

• Proven experience managing a mid-size team (roughly 15-25 people) in a content or knowledge-management function.
• Strong track record of setting up, maintaining, and scaling technical content operations at enterprise scale.
• Hands-on familiarity with AI technologies applied to content creation, editing, QA, or localisation.
• Solid working knowledge of modern content management systems and documentation tooling (docs-as-code platforms, component CMS, etc.).
• Bias toward challenging existing processes and driving change while protecting content quality and customer trust.
• Excellent written and verbal communication skills with senior stakeholders across Product, Engineering and Support.
• Willingness to work in a hybrid model with occasional travel or site presence.

Responsibilities

• Set the direction and translate vision into a prioritised roadmap for Anaplan's technical content function.
• Lead a multi-team organisation, coaching leaders and writers to foster ownership and high quality output.
• Challenge outdated processes and introduce better ones to improve efficiency and impact.
• Scale content with AI‑powered tools and workflows to boost velocity and consistency.
• Modernise the content stack by selecting and evolving CMS and localisation tooling.
• Contribute hands-on to complex content and model editorial standards for teams.
• Collaborate with Product, Engineering, UX and Support to align with releases and roadmaps.
• Own localisation roadmap to ensure quality across languages and markets.
• Define metrics for content quality, coverage, freshness, and efficiency to drive improvement.

Skills

Team management

Content ops scaling

AI in content

CMS/docs tooling

Process improvement

Communication skills

Hybrid work

Tools

Docs-as-code platforms

Component content management systems

Job description

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.

Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small.

Supported by operating principles of being strategy-led, values -based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together!

We are seeking a dynamic and hands‑on Senior Manager to lead Anaplan's Technical Content team - the group responsible for Anapedia (our product documentation), the Anaplan Planual (our modeling best‑practice standard), documentation for the Anaplan Applications portfolio, and supporting disciplines such as localisation. This is a working manager role: you will lead a team of roughly 18 people organised into three sub‑teams, while staying close enough to the content itself to set direction, raise the bar, and jump in where it matters.

Your Impact

• Set the Direction: Own & drive the vision and strategy for Anaplan's technical content function, spanning Anapedia, the Planual, Anaplan Applications documentation, and localisation, and translate that vision into a clear, prioritised roadmap.
• Lead a Multi‑Team Organisation: Lead, coach, and develop a ~15-person organisation structured across two sub‑teams, building strong second‑line leadership and a culture of ownership, quality, and continuous improvement.
• Challenge the Status Quo: Actively challenge the status quo in how technical content is planned, produced, and maintained - retiring processes that no longer serve the business and introducing better ones, even when that means disrupting familiar ways of working.
• Scale Content with AI: Identify and implement AI‑powered tools and workflows to accelerate content creation, review, updating, and translation, increasing both the velocity and consistency of our documentation at scale.
• Modernise the Content Stack: Evaluate, select, and evolve the content management systems and tooling that underpin Anapedia, the Planual, and our localisation pipeline, ensuring the team works with modern, fit‑for‑purpose platforms.
• Lead as a Practitioner: Stay close to the work: contribute directly to complex or high‑visibility content, model editorial standards, and provide hands‑on guidance to sub‑team leads and writers.
• Partner Cross‑Functionally: Work closely with Product Management, Engineering, UX, and Support to ensure technical content keeps pace with new releases, platform capabilities, and the Anaplan Applications roadmap.
• Drive Localisation: Own the roadmap and operating model for translating and localising technical content, ensuring quality and consistency across languages and markets.
• Measure What Matters: Define and track metrics for content quality, coverage, freshness, and efficiency, and use them to continuously improve how the team operates.

Your Qualifications

Required:

• Proven experience managing a mid‑size team (roughly 15-25 people), ideally including a nested or multi‑team structure with team leads reporting to you.
• Strong track record of setting up, maintaining, and scaling technical content operations - documentation, knowledge bases, or similar content at enterprise scale.
• Hands‑on familiarity with AI technologies applied to content creation, editing, quality assurance, or localisation, and a clear point of view on how to use them responsibly to increase efficiency.
• Solid working knowledge of modern content management systems and documentation tooling (e.g., component content management systems, docs‑as‑code platforms, or similar).
• A demonstrated bias toward challenging existing processes and driving change, balanced with the judgment to protect content quality and customer trust.
• Excellent written and verbal communication skills, with the ability to operate confidently with senior stakeholders across Product, Engineering, and Support.
• Willingness to work in a hybrid model with occasional