Senior Team Administrator

BERKSHIRE HEALTHCARE NHS FOUNDATION TRUST; Slough; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Flexible working options

27 days' annual leave

NHS pension scheme

Career development opportunities

Cycle to Work

Discounts

Wellbeing tools

Staff networks (race, diversity, etc.)

Maternity/paternity/adoption leave

Free parking

Job summary

Berkshire Healthcare NHS Foundation Trust is seeking a motivated Senior Administrator to join the Community Paediatrics team at the Child Development Centre, Fir Tree Upton Hospital, Slough. You will lead a small administration team, oversee the reception function, and provide high-quality support to clinical services for children aged 0-18 years.

The role requires strong organisational, communication and IT skills, with the ability to manage competing priorities and drive service improvements.

Responsibilities

• Provide core reception and admin support for children's services across multiple teams.
• Manage staff roster for reception/administration, arranging cover for absences.
• Oversee EHCP referrals and service referrals; monitor and streamline processes.
• Lead and develop a small administration team; conduct appraisals and supervision.
• Collaborate with other teams to remove duplication and improve collaboration.
• Address customer complaints promptly and constructively, with a solution-focused approach.
• Order stock and manage non-stock medical supplies for community paediatrics.
• Oversee medical devices purchasing and maintenance.
• Support administration function for the Community Paediatric Service.
• Assist senior management, clinical leads and medical secretary teams with admin tasks.
• Contribute to development and implementation of standard operating procedures.

Job description

Key Responsibilities

• Provide a core reception service for children services supporting various teams: community paediatricians, physiotherapy, occupational therapy, speech and language therapy, nursing team and child adolescent mental health.
• Support admin manager with staff roster for reception/administration staff and arrange cover for planned and unplanned absences.
• Responsibility for all service referrals and oversee EHCP referrals.
• Lead a team environment that supports and encourages learning and development for reception, administration, and temporary staff.
• Works in partnership with other teams to streamline and remove duplication of work, seeking common aims to remove any barriers to collaboration.
• Deals with customer complaints quickly and fairly, adopting a solution focused approach.
• Ordering stock / non-stock medical supplies for community paediatrics.
• Management of medical devices; purchasing and maintenance.
• Line management of administration staff inclusive of undertaking appraisals and direct/indirect supervision and support.
• You will support the administration manager for the management of the administration function for the Community Paediatric Service.
• To provide administration support to senior management, clinical leads, and medical secretary team.
• To contribute to development and implementation of service processes and procedures including the creation of standard operating procedures as needed.

Are you an experienced administrator and confident team leader looking for a rewarding role that makes a difference to children and young people? We are seeking a motivated Senior Administrator to join our Community Paediatrics team at the Child Development Centre, Fir Tree Upton Hospital, Slough.

You will lead a small administration team, oversee the reception function, and ensure high-quality administrative support is provided to our clinical services for children and young people aged 0-18 years. This is a varied and rewarding role requiring strong organisational, communication and IT skills, alongside the ability to manage competing priorities and support service improvements. We are looking for someone who is passionate about delivering excellent customer service, enjoys working collaboratively, and can inspire and support others to achieve high standards. In return, you will join a friendly, supportive team with a strong sense of community and purpose. We offer excellent development opportunities and the chance to contribute to improving the health and wellbeing of children, young people and their families.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish. Our values at Berkshire Healthcare are:

Values

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

Benefits

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites