Senior Team Administrator

South London and Maudsley NHS Foundation Trust; Croydon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in Croydon seeks a dedicated Senior Team Administrator to join their Mental Health Primary Care Support Service. The ideal candidate will possess excellent organizational and communication skills, with a solid background in administrative roles, particularly in a fast-paced healthcare environment. This position involves managing complex schedules and supporting a dedicated team in delivering high-quality patient care.

Benefits

Flexible working options

Support for continuous learning and development

Qualifications

• Previous administrative experience supporting senior staff in a complex organization.
• Experience of handling confidential information and working to tight deadlines.
• Ability to work independently and as part of a team.

Responsibilities

• Manage diaries of Psychiatrists and coordinate administrative tasks.
• Handle patient communications primarily via phone and letter.
• Attend administration team meetings and take minutes.

Skills

Organizational skills

Communication skills

Interpersonal skills

IT proficiency

Education

Good standard of general education including English and Mathematics (grades A-C)

Secretarial/business qualification (ECDL)

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

Job overview

An exciting opportunity has arisen for a Senior Team Administrator to join our Croydon MH Primary Care Support Service team for the Croydon Directorate South London and Maudsley NHS Foundation Trust. Working closely with nursing staff and the Admin Lead.

Main duties of the job

Main duties of the job

The successful applicant will have robust organisational, communication and interpersonal skills and will also be able to demonstrate a sound knowledge of Microsoft Office programmes including Outlook, Word and Excel. The post holder will be comfortable with IT and be keen to learn new software packages and processes.

Working for our organisation

Working for your organisation

This is a challenging role working within an extremely busy office and it is therefore important that you are enthusiastic, motivated and able to work under pressure. You must be able to demonstrate the ability to work independently and as part of a team.

Detailed job description and main responsibilities

Detailed job description and main responsibilities

The role will manage the diaries of Psychiatrists within the team so good organisational and diary management skills are essential, as is the ability to work under pressure to meet targets. Contact with patients will be largely by phone and letter. The post-holder will be required to attend regular administration team meetings as well as relevant clinical meetings and take the minutes. Please see the job description and person specification for further information.

Person specification

Qualifications

Essential criteria

• Good standard of general education including English and Mathematics achieving grades A-C (A)
• Good written communication skills (A) (I) (T)

Desirable criteria

• Secretarial/business qualification ECDL

Experience

Essential criteria

• Previous demonstrable administrative experience supporting senior staff in a complex organisation (A)
• Previous demonstrable experience of working to tight deadlines (A) (I) (T)
• Previous experience of handling confidential information (A) (T)
• Previous demonstrable experience of developing and implementing administrative systems (A) (I) (T)
• Previous demonstrable experience of effectively collecting and presenting complex data/information (A) (I) (T)

Desirable criteria

• Experience of working in an NHS environment, in a framework of confidentiality, ideally in a community mental health team setting (A/I)
• Knowledge and understanding of the Electronic Patient Journey System (ePJS) (A/I)

Knowledge/Skills

Essential criteria

• Intermediate skills in Excel, PowerPoint, Word and Outlook (A) (I) (T)
• Diary Management
• Minute taking/action logs (A) (T)
• Ability work using your own initiative and unsupervised (A) (I)

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Band 4 Senior Team Administrator (PDF, 752.3KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)