Assistant Team Administrator

Great Ormond Street Hospital for Children NHS Foundation Trust; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

An exciting opportunity exists for an Assistant Team Administrator within the CAMHS Department at a leading children's hospital. The role involves providing excellent patient service, managing reception duties, and supporting a dynamic healthcare team, all to enhance patient experiences in a fast-paced environment.

Qualifications

• Previous patient interaction or customer service experience is essential.
• Good computer literacy skills required, confident in using patient/customer information databases.

Responsibilities

• Covering department reception and managing first-line enquiries.
• Supporting the multidisciplinary team and handling calls.
• Managing the electronic patient record system.

Skills

Communication

Customer Service

Computer Literacy

Tools

Epic

Job description

An exciting opportunity has arisen for an enthusiastic Assistant Team Administrator to join the CAMHS Department at Great Ormond Street Hospital for Children NHS Trust.

The successful candidate will provide excellent patient experience in all areas and be the first point of contact for patients, families, and carers, extending the warmest of welcomes.

The role is fast-paced, and the variety of tasks makes it incredibly interesting!

You will work closely with your admin colleagues to support the CAMHS multidisciplinary team.

Previous patient interaction or customer service experience is essential.

The successful candidate must demonstrate good computer literacy skills, be confident and competent in sending emails, using patient/customer information databases, and clear in all forms of communication.

This is a Monday to Friday, full-time position, and the candidate will be required to work onsite only.

Responsibilities include:

• Covering department reception, welcoming patients and families, coordinating room bookings, and handling calls for the department.
• Providing reception duties to enable our teams to deliver effective services to patients.
• Dealing with first-line enquiries from patients, parents/relatives/carers, and staff.
• Providing a responsive reception service, promoting a welcoming atmosphere.
• Supporting with travel reimbursement forms.
• Managing the electronic patient record system (Epic), including patient information, bookings, and clinic outcome recordings.
• Managing follow-up appointment letters.

GOSH is committed to recruiting the best person for the role based on ability and merit, through a fair, open, and unbiased process.

We are dedicated to being a diverse and inclusive employer, valuing all staff and fostering a culture of respect. We welcome applications from BAME communities, people with disabilities or long-term health conditions, and LGBT+ community members.

We have policies to ensure fair treatment for all applicants and employees. We are proud to be an accredited Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion.

Our active staff networks include BAME, LGBT+, Disability and Long-Term Health Conditions, and Women’s groups, which contribute to a positive and inclusive work environment.

For further details or informal visits, please contact:

Name: Annarita Locci
Job title: Admin Manager
Email: [e-mail]
Telephone: [phone] Ext. 5323