Senior Systems & Assets Lead – Data & Performance

North Lanarkshire Council Ltd; Bellshill; On-site; GBP 36,000 - 42,000; Full time

Job summary

North Lanarkshire Council is seeking a motivated Senior Technician (Assets & Systems) to lead a technical support team and drive performance reporting and system improvements across Enterprise & Communities. The role focuses on data, technology and innovation to enhance frontline service delivery.

You will report to the Technical Officer (Systems & Assets) and oversee systems administration, data analysis, project coordination and compliance activities, ensuring efficient, effective operations.

Qualifications

• SVQ Level 3 qualification or equivalent in a relevant discipline.
• Significant experience in a technical, systems or business support environment.
• Experience supervising staff and coordinating workloads.
• Knowledge of performance management, compliance and service improvement.
• Strong analytical skills with experience producing reports and performance information.
• Excellent IT skills and experience working with business applications and systems.
• Excellent communication and organisational skills.
• Customer-focused approach with ability to work collaboratively across services.
• Ability to manage competing priorities and work under pressure.

Responsibilities

• Lead and supervise a technical support team, ensuring high-quality service delivery.
• Coordinate projects, monitor progress and support achievement of service objectives.
• Develop and maintain performance reporting systems, dashboards and management information.
• Support compliance, audit and quality assurance activities.
• Assist with development and implementation of software applications and business systems.
• Analyse data and produce reports to support decision-making and service improvement.
• Deliver training and guidance to staff on systems and applications.
• Support management of mobile communications and other service-wide systems.
• Contribute to service planning, change initiatives and continuous improvement.

Skills

Staff supervision

Performance management

Data analysis

Reports and BI

IT skills

Communication

Organisational skills

Cross-service collaboration

Prioritisation

Education

SVQ Level 3 qualification

Job description

North Lanarkshire Council is seeking a motivated Senior Technician (Assets & Systems) to lead a technical support team and drive performance reporting and system improvements across Enterprise & Communities. The role focuses on data, technology and innovation to enhance frontline service delivery.

You will report to the Technical Officer (Systems & Assets) and oversee systems administration, data analysis, project coordination and compliance activities, ensuring efficient, effective operations.