Senior Technician (Systems & Assets) - REQ06833 - 491927

North Lanarkshire Council Ltd; Bellshill; On-site; GBP 36,000 - 42,000; Full time

Job summary

North Lanarkshire Council is seeking a motivated Senior Technician (Assets & Systems) to lead a technical support team and drive performance reporting and system improvements across Enterprise & Communities. The role focuses on data, technology and innovation to enhance frontline service delivery.

You will report to the Technical Officer (Systems & Assets) and oversee systems administration, data analysis, project coordination and compliance activities, ensuring efficient, effective operations.

Qualifications

• SVQ Level 3 qualification or equivalent in a relevant discipline.
• Significant experience in a technical, systems or business support environment.
• Experience supervising staff and coordinating workloads.
• Knowledge of performance management, compliance and service improvement.
• Strong analytical skills with experience producing reports and performance information.
• Excellent IT skills and experience working with business applications and systems.
• Excellent communication and organisational skills.
• Customer-focused approach with ability to work collaboratively across services.
• Ability to manage competing priorities and work under pressure.

Responsibilities

• Lead and supervise a technical support team, ensuring high-quality service delivery.
• Coordinate projects, monitor progress and support achievement of service objectives.
• Develop and maintain performance reporting systems, dashboards and management information.
• Support compliance, audit and quality assurance activities.
• Assist with development and implementation of software applications and business systems.
• Analyse data and produce reports to support decision-making and service improvement.
• Deliver training and guidance to staff on systems and applications.
• Support management of mobile communications and other service-wide systems.
• Contribute to service planning, change initiatives and continuous improvement.

Skills

Staff supervision

Performance management

Data analysis

Reports and BI

IT skills

Communication

Organisational skills

Cross-service collaboration

Prioritisation

Education

SVQ Level 3 qualification

Job description

*Fusion Assets, NLP LLP

NLC9: £36,145 - £42,115 Per Year

North Lanarkshire Council is seeking a motivated, enthusiastic and highly organised Senior Technician (Assets & Systems) to join its Community Operations team.

As part of our ongoing commitment to service improvement, digital transformation and effective asset management, we are enhancing our technical support capacity to strengthen performance management, compliance monitoring and business intelligence across Enterprise & Communities. This newly established role will provide essential leadership and specialist technical expertise, supporting the delivery of efficient, innovative and customer-focused services.

This is an exciting opportunity for an experienced professional with strong technical, analytical and supervisory skills to play a key role in supporting frontline service delivery. The successful candidate will contribute to the development and continuous improvement of systems, processes and performance frameworks, helping to shape the future of service delivery through the effective use of data, technology and innovation.

Reporting to the Technical Officer (Systems & Assets), you will lead and supervise a technical support team while coordinating a diverse range of activities, including systems administration and development, data analysis, project coordination, performance reporting and compliance management. Working closely with colleagues across the service, you will drive service improvement through the effective use of business systems, performance intelligence and digital technologies, ensuring that operational and strategic objectives are delivered efficiently and effectively.

About the Role

• Lead and supervise a technical support team, ensuring the effective delivery of high-quality services.
• Coordinate projects, monitor progress and support the achievement of key service objectives.
• Develop and maintain performance reporting systems, dashboards and management information.
• Support compliance, audit and quality assurance activities across the service.
• Assist with the development and implementation of software applications and business systems.
• Analyse data and produce reports to support decision making and service improvement.
• Deliver training and guidance to staff on systems and applications.
• Support the management of mobile communications and other service-wide systems.
• Contribute to service planning, change initiatives and continuous improvement activities.

About You

• An SVQ Level 3 qualification, or equivalent, in a relevant discipline.
• Significant experience in a technical, systems or business support environment.
• Experience of supervising staff and coordinating workloads.
• Knowledge of performance management, compliance and service improvement.
• Strong analytical skills with experience producing reports and performance information.
• Excellent IT skills and experience working with business applications and systems.
• Excellent communication and organisational skills.
• A customer-focused approach with the ability to work collaboratively across services.
• The ability to manage competing priorities and work effectively under pressure.

What We Offer

North Lanarkshire Council is committed to creating a supportive and inclusive working environment where employees can develop and thrive. You'll have the opportunity to make a significant contribution to service delivery and continuous improvement while developing your skills and experience within a forward-thinking organisation.

Additional Information

The successful candidate must be able to travel throughout North Lanarkshire and will occasionally be required to work outdoors in roadside conditions to support survey and inspection activities.

Working Pattern:

Monday - Thursday: 08:45 to 16:45 (55 min break)
Friday: 08:45 to 16:15 (50 min break)

Working here at North Lanarkshire Council

If you're considering a career with us, you'll be keen to know what's in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention's Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.