Parking Supervisor

APCOA PARKING UK; Manchester; On-site; GBP 27,000 - 33,000; Full time

Job summary

APCOA Parking UK is recruiting a Parking Supervisor for Prestwich on a full-time basis. The role leads frontline teams, ensuring safe, compliant and customer-focused parking operations. You will manage Rotas, conduct site checks and drive KPI performance in a fast-paced setting.

The successful candidate will have previous supervisory experience, strong communication skills, and a proactive approach to incidents and service delivery. London-style shifts may apply as needed.

Qualifications

• Previous supervisory or team leadership experience within frontline operations or customer service.
• Excellent communication and interpersonal skills to lead by example.
• Strong organisational and time management to manage shifts and workloads.
• Knowledge of health and safety procedures and compliance standards.
• Desirable SIA CCTV licence, not essential.
• Applicants must be over 18.

Responsibilities

• Lead, coach and support frontline teams to deliver operational performance and customer service.
• Coordinate staffing levels, rotas and site coverage for efficient operations.
• Carry out site inspections, audits and performance checks for safety and service delivery.
• Monitor performance and drive continuous improvement.
• Respond to incidents professionally with escalation when needed.
• Support inductions, coaching and performance management.
• Ensure compliance with procedures and safety standards.
• Collaborate with Operations Manager and teams to resolve issues.
• Undertake additional duties to support service delivery.

Skills

supervisory experience

customer service

communication

organisational skills

health and safety

SIA CCTV licence desirable

Job description

Parking Supervisor - Prestwich - Full time - 40 hours per week - £30k.

We are seeking an experienced and people-focused Parking Supervisor with a full UK driving licence to lead frontline operations in Prestwich.

If you enjoy leading teams, delivering excellent customer service and maintaining high operational standards in a fast-paced environment, this is an outstanding opportunity to further your career.

Join APCOA as a Parking Supervisor and play an important role in delivering safe, compliant and customer-focused parking operations.

At APCOA, we are looking for a confident, proactive and professional Parking Supervisor to support the team based in Prestwich. This is an excellent opportunity for a motivated supervisor or team leader to take ownership of day-to-day car park operations, lead a team of patrol attendants, and help deliver operational excellence, compliance, KPI performance and customer satisfaction. Working closely with the Operations Manager, you will contribute to effective service delivery, stakeholder communication and a consistently high standard of frontline operations.

This is a full-time position working Monday to Friday, 8:00am to 8:00pm on Mondays and then 8:00am to 3:00pm Tuesday to Friday, with occasional weekend or bank holiday cover where required to support operational needs, change for shifts etc

What you'll do:

• Lead, coach and support frontline teams to deliver excellent operational performance, customer service and achievement of key service KPIs.
• Coordinate staffing levels, rota planning and site coverage to ensure efficient, compliant and customer-focused parking operations.
• Carry out regular site inspections, audits and performance checks to maintain high standards of safety, presentation and service delivery.
• Monitor operational performance, identify areas for continuous improvement, and take prompt action to resolve issues effectively.
• Respond professionally to parking, security and operational incidents, ensuring timely escalation and resolution where appropriate.
• Support inductions, frontline training, frontline coaching and performance management to build an engaged, capable and high-performing team.
• Ensure compliance with company procedures, health and safety standards, operational processes and employee communications.
• Work collaboratively with the Operations Manager and wider internal teams to resolve site-related operational matters within agreed service levels.
• Undertake additional duties as required to support the wider contract, business objectives and continuous improvement of service delivery.

What you'll bring:

• Previous supervisory or team leadership experience within parking operations, customer service, facilities, enforcement or any other frontline operational environment.
• Excellent communication and interpersonal skills, with the ability to lead by example and build trusted working relationships.
• Strong organisational and time management skills, with the ability to prioritise workloads and manage multiple tasks in a fast-paced environment.
• A proactive, solutions-focused approach, with confidence in managing incidents, resolving operational challenges and supporting continuous improvement.
• Knowledge of health and safety, compliance procedures and operational standards, with a commitment to maintaining a safe working environment.
• A professional, approachable and customer-focused attitude, with a genuine commitment to delivering high-quality service and supporting team success.
• SIA CCTV licence desirable but not essential

Applicants must be over 18

At APCOA, we are committed to creating a fair, inclusive and supportive workplace where everyone is treated with respect and has the opportunity to grow. We believe in recognising success, encouraging development and helping our people achieve their full potential