Customer Service Assistant – Site Officer

West Mercia Police; Wychavon; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Health and wellbeing

Police Mutual

Private healthcare

Discounts on Electric Vehicles

Cycle to work scheme

Blue light card discounts

Annual leave 24 days (29 after 5 years

Job summary

West Mercia Police is seeking a Customer Service Assistant – Site Officer for the Hindlip site. The role is site-based and focuses on reception and site office duties while coordinating Business Operations services to support policing delivery and achieve acceptable levels of service.

It offers benefits and development opportunities within a diverse police staff team. Closing date is 12 noon on Thursday 1st October 2026.

Responsibilities

• Provide reception and site office services at the Hindlip site.
• Coordinate and deliver a range of Business Operations services to support policing delivery.

Job description

Number of vacancies 1

Location Defford, Hindlip

Grade B

£25,242 - £26,703 plus from £8,799 allowances

You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.

The main purpose of the Customer Service Assistant – Site Officer role is to provide reception and site office services to the Hindlip site. In addition to managing and co-ordinating the effective delivery of a range of Business Operations services, ensuring they are balanced in terms of their individual and collective contribution the overall aims, objectives and needs of West Mercia Police, to enable delivery of acceptable levels of policing services.

• The Customer Service Assistant – Site Officer is a site based role

The closing date for this post is 12 noon on Thursday 1st October 2026

Why work for us?

• 24 days Annual leave (increasing to 29after 5 years service) + bank holidays.
• Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme.
• Police Mutual, affordable private healthcare and other savings.
• Discounts on Electric Vehicles and Cycle to work scheme.
• Register for a Blue light card – over 15,000 discounts from large national retailers.

To read more about the added benefits and rewards of working for West Mercia Pol ice, please go to our website .

• We embrace diversity and welcome applications from everyone.
• We are also happy to talk flexible working where it is suitable for the role.

Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.

We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We don’t want that to be a barrier for suitable candidates. If you meet the majorityof the criteriaand are excited about this role, we encourage you to apply. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.

*Photo ID will be required at interview so please follow this link if you do not have a photo driving licence or passport (can be expired)