Senior Solutions Engineer – Pre-Sales (Enterprise)

Freshworks; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Freshworks is seeking a self-motivated Lead Solutions Engineer to join our Pre-Sales team. You will act as the technical expert, helping the sales team win new business and consulting with strategic prospects and accounts.

You will articulate value, architect solutions, and lead product demonstrations for mid-market and enterprise customers. This role requires strong discovery, stakeholder management, and cloud infrastructure experience within a dynamic software environment.

Qualifications

• Native level written and oral communication in Dutch required.
• 5+ years in technical solution engineering in ITIL/ITSM or SaaS/software product environments.
• Experience in a SaaS or technology product organization with ITSM/ITIL methodologies and cloud-based infrastructure.
• Excellent senior stakeholder and internal communication skills.
• Experience handling complex sales cycles in Mid-Market and Enterprise segments.
• Strong presentation, demo, and customer-focused mindset.
• High energy, execution-focused, team player.

Responsibilities

• Work with regional sales teams to convert prospects to customers.
• Prepare and deliver bespoke technical product demonstrations at meetings, webinars and events.
• Deliver product messaging highlighting Freshworks value through demos, PoCs, RFPs.
• Respond to functional/technical questions and analyze customer infrastructure interactions.
• Gather customer requirements for central product management.
• Advocate for Freshworks products to prospects, customers and partners.
• Collaborate with sales, product management and client services to execute sales strategy.
• Train sales teams on Freshworks products and features.

Skills

Dutch language

Solutions engineering experience

ITIL/ITSM

SaaS/Software products

Stakeholder communication

Enterprise sales cycles

Presentation skills

Job description

Freshworks is seeking a self-motivated Lead Solutions Engineer to join our Pre-Sales team. You will act as the technical expert, helping the sales team win new business and consulting with strategic prospects and accounts.

You will articulate value, architect solutions, and lead product demonstrations for mid-market and enterprise customers. This role requires strong discovery, stakeholder management, and cloud infrastructure experience within a dynamic software environment.