Senior Solutions Engineer: AI Presales for DACH

Synthesia; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Synthesia, the world’s leading AI video platform, is hiring a Senior Solutions Engineer to build our presales function in DACH. This is a founding role: you’ll shape the playbook, tooling and best practices as we scale, rather than follow an established model.

In this role you’ll partner with Account Executives, Customer Success and Product Marketing to run discovery, deliver demos, scope POCs and design technical solutions for deals; you’ll become a trusted advisor focused on customer value and

Qualifications

• Discovery and qualification of customer requirements and technical environment.
• Deliver demonstrations that quantify business value and differentiate Synthesia.
• Coordinate with stakeholders on technical concerns, integration considerations and security.
• Build credibility with executive buyers through industry and product knowledge.

Responsibilities

• Coplan and execute discovery calls to understand customer requirements, their technical environment, and current business challenges.
• Design and deliver compelling demonstrations that solve customer problems, quantify the value of solving those problems, and tell a clear, credible story of how Synthesia solves them better than anything else.
• Understand and overcome technical objections and integration concerns; identify blockers early and develop solution paths with customers.
• Support stakeholder workshops that connect Synthesia to the buyer's broader technology strategy on complex, multi-stakeholder deals.
• Partner with Account Executives to define account and deal strategy, advise on competitive positioning, and provide your assessment of opportunity stage and forecast your book of business to leadership.
• Design and execute repeatable Demo methodologies that prove Synthesia’s business value quickly, whether the customer is deploying Studio at scale, designing Roleplay Sessions for skill uplift, or integrating Interactive Avatars into their product.
• Identify, build relationships with, and actively empower executive champions within customer organizations so they can advocate for Synthesia internally.
• Develop and maintain reusable assets across demo environments, use cases, integration templates, objections, and industry playbooks brought to life directly in Synthesia’s platform.
• Support POC and pilot readouts as a business narrative, not a feature tour, learning to bring storytelling and executive presence to the room as you grow into more senior conversations.
• Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance topics (SOC 2, GDPR, enterprise identity), and scalability for global deployments.
• Maintain deep expertise on Synthesia's platform capabilities across all product lines, roadmap, and positioning to highlight value driving use cases.
• Share customer and prospect product and competitive feedback to the pre‑sales leadership and Product team; flag customer pain points, missing capabilities, and gaps that surface in live deals.
• Stay ahead of the AI‑native learning and enablement space, so you can credibly discuss how customers are shifting from current, static methods to interactive practice and measurable skill development.
• Product: share customer and prospect feedback with Product, flagging pain points, missing capabilities, and gaps that surface in your deals to help shape the roadmap.
• Product Marketing: work with Product Marketing to understand and apply messaging and positioning in your deal cycles, and contribute to reusable assets like demo scripts and competitive battlecards.
• Customer Success: brief Customer Success on technical context and champion relationships at handover, so your POCs and pilots convert cleanly into production deployments.
• Enablement: Review and enhance enablement content from what is effective in preparing our team members for client engagements, delivering and evaluating certification as needed to accelerate understanding in the …

Job description

Synthesia, the world’s leading AI video platform, is hiring a Senior Solutions Engineer to build our presales function in DACH. This is a founding role: you’ll shape the playbook, tooling and best practices as we scale, rather than follow an established model.

In this role you’ll partner with Account Executives, Customer Success and Product Marketing to run discovery, deliver demos, scope POCs and design technical solutions for deals; you’ll become a trusted advisor focused on customer value and