Solutions Architect

Synthesia; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

A video communication platform company in London is seeking a mid-senior level Solutions Architect to drive customer success through end-to-end implementations. The ideal candidate will have over 5 years of experience in Solutions Architecture within a SaaS environment and the ability to lead projects and engage with various stakeholders. This full-time position offers the opportunity to influence platform evolution and deliver value at scale.

Qualifications

• 5+ years in Solutions Architecture or Technical Consulting in a SaaS environment.
• Hands-on experience with APIs, workflows or integrations.
• Strong communication skills to engage technical and executive teams.

Responsibilities

• Lead customer implementations end-to-end for measurable outcomes.
• Design architectures for high-value customer use cases.
• Partner with Sales on solution scoping and proposals.
• Build proofs of concept for customer buy-in.
• Create playbooks and frameworks to deliver value.

Skills

Solutions Architecture

Technical Consulting

Stakeholder Management

APIs

Communication Skills

Commercial Mindset

Curiosity

Job description

Join to apply for the Solutions Architect role at Synthesia.

Welcome to the video‑first world. From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high‑quality video production remains complex and challenging to scale—until now….

Meet Synthesia

We’re on a mission to make video easy for everyone. Born in an AI lab, our AI video communication platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high‑quality videos. Whether it’s for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us the fastest growing company in the world. In 2025 we announced our Series D funding. In total we’ve raised over $330M in funding from top‑tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

About the role

We’re looking for a Solutions Architect to help build and define this function at Synthesia. This is a critical role — you’ll shape how we partner with customers to drive adoption, value, and measurable business impact. You’ll work across Sales, Product, Engineering, and Customer Success to design solutions that unlock value at scale. This is not just implementation — it’s about architecting customer success, proving what’s possible, and accelerating customers toward full platform maturity. You will be both a strategic advisor and technical architect, helping customers:

• Make the right technical decisions
• Deploy the product and integrations successfully
• Operationalize change and scale
• Connect use cases to business outcomes

This role blends technical hands‑on depth, commercial awareness, executive influence, and platform thinking.

What you’ll do

• Lead customer implementations end‑to‑end, ensuring adoption, measurable outcomes, and long‑term scalability.
• Design architectures that map Synthesia’s capabilities to high‑value customer use cases.
• Partner with Sales on solution scoping, proposals, API demos, and deal strategy.
• Build proofs of concept to demonstrate the art of the possible and accelerate customer buy‑in.
• Create playbooks, frameworks, and integration patterns that help us scale how we deliver value.
• Act as a trusted advisor to technical and business stakeholders—including VP and C‑level audiences.
• Collaborate with Product and Engineering to bring the voice of the customer into platform evolution.
• Contribute to platform thinking—helping shape how we scale Synthesia from product to ecosystem.

What we’re looking for

• 5+ years in Solutions Architecture, Technical Consulting, or Pre‑Sales within a SaaS environment
• Strong project & stakeholder management across multiple workstreams
• Hands‑on experience working with APIs, workflows, or integrations
• Excellent storytelling and communication skills—able to engage technical and executive teams
• A commercial mindset—understanding how architecture drives adoption, retention, and expansion
• Proven experience building scalable frameworks, architectures, or delivery models
• Curiosity, initiative, and a builder mentality—with comfort navigating ambiguity in a high‑growth environment

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering and Information Technology

Industries

Software Development

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Location: London, England, United Kingdom.