Senior Solution Architect & Service Delivery Lead

Capgemini; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading consulting firm in the United Kingdom seeks a Service Delivery Manager to oversee the management of services for clients, ensuring compliance with contractual obligations and service level agreements. The role involves identifying opportunities for service improvements, fostering client relationships, and managing day-to-day operations to achieve service excellence. Candidates should have experience in a service management role and the ability to develop strong client relationships.

Responsibilities

• Ensure that services to clients meet contractual requirements.
• Identify service improvements based on delivery realization.
• Manage day-to-day operations focusing on achieving SLAs and KPIs.

Job description

A leading consulting firm in the United Kingdom seeks a Service Delivery Manager to oversee the management of services for clients, ensuring compliance with contractual obligations and service level agreements. The role involves identifying opportunities for service improvements, fostering client relationships, and managing day-to-day operations to achieve service excellence. Candidates should have experience in a service management role and the ability to develop strong client relationships.